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Old 04-29-2008, 09:02 AM   #1
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Red face Unanswered: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

Can I get the email address to contact Ganz?
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Old 04-29-2008, 09:33 AM   #2
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

If you go to the main page: www.webkinz.com and click on Technical Issues you can put in a request to get your car out of the doorway. I have had this happen many times and they fix it overnight. Just put in your info and tomorrow it will be in your dock.

Hope this helps!
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Old 04-29-2008, 09:36 AM   #3
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

Like acflykat said - Just ask them to fix it through that. If they don't repair it within a week - email support@webkinz.com. If you need more info PM me ( just post 7 more times! )
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Old 04-29-2008, 09:43 AM   #4
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

first try login off and then logging back on. if that does not work go to customer support on the webkinz home page, when you are there click on I have something stuck. when your there then click on i have a vehicle stucke in the doorway. then you will have to give some of your personal information. Your Welcome!

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Old 04-29-2008, 09:47 AM   #5
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

ive noticed they normally wait till later in the night to fix it, if you send the item/vechile stuck message to them, all mine have been fixed within 24 hours, they are really good about that
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Old 04-29-2008, 09:50 AM   #6
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

Ganz customer service page has a section for stuck items. They do say to wait 48 hours before contacting them because they have a tool that unsticks items overnight, so your problem may be fixed automatically.
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Old 04-29-2008, 10:05 AM   #7
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

This happened to me one time and I fixed it by logging out and then taking another car through the same door, then logging out and back in again.
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Old 04-29-2008, 12:23 PM   #8
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

yeah you can definately complain! hats what i did and it was gone within the next day.
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Old 04-29-2008, 12:32 PM   #9
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

Like acflykat there's a form you can fill out for stuck items. I've never had a vehicle stuck. Mine's usually a game or something. Wait a few days and it should be fixed. It's been awhile but I think they put it back in your dock?!?!? So don't worry if it's no longer in room. Does anybody else remember this?
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Old 04-29-2008, 01:32 PM   #10
Ariel75
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Default Re: Help!!! My Pink Poodle Convertible is stuck in a dor in webkinz!!!

Well the same thing happened to my niece her hot air balloon is stuck in a door. Email Ganz at support@wekinz.com
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