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Old 10-19-2008, 12:47 PM   #1
Catsinparadise
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Default Unanswered: Help!! My potm loot bag was empty!!

Well, I finally adopted a pug this morning, and when I opened my POTM loot bag, I got
0 cash and there were no other items. I logged in and out several times, and still nothing. Has anyone else had this problem? Does anyone know what I should do? I was planning on calling Ganz in the morning, because I called today but they are not open. I want donut seeds soooo bad, and I got NOTHING!! AURRGGG!!!
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Old 10-19-2008, 12:52 PM   #2
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Default Re: Help!! My potm loot bag was empty!!

I have the same problem. I called Ganz, left a message on their voice mail and they called me back and left a message for me to call back with an extention to someone's line. I have to call back tommorow. Other posts on her have gotten the problem resolved, I think it will just take some time. I wish you a quick resolve with this problem. I will update you on mine.
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Old 10-19-2008, 12:58 PM   #3
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Default Re: Help!! My potm loot bag was empty!!

I would contact ganz.
Many, many users have been reporting this within the past few weeks.
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Old 10-19-2008, 02:13 PM   #4
Catsinparadise
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Default Re: Help!! My potm loot bag was empty!!

Thank you both, I guess it's good not to be alone in this problem...not that i wish it on anyone else. I didn't think I had an option to leave a message, but now I will call the phone number I have and try to do the same.
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Old 10-20-2008, 07:51 AM   #5
rolltide1992
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Default Re: Help!! My potm loot bag was empty!!

Happened to me also.
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Old 10-20-2008, 07:53 AM   #6
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Default Re: Help!! My potm loot bag was empty!!

i feel so bad that hasn't happened to me (but i haven't adopted a potm in a long time)
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Old 10-20-2008, 01:53 PM   #7
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Default Re: Help!! My potm loot bag was empty!!

does it let you open the bag again after or just once?
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Old 10-20-2008, 03:17 PM   #8
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Default Re: Help!! My potm loot bag was empty!!

I had the same problem. I adopted Pugsly last Thursday. Nothing. Tried the log off, clear the cache, etc. and still nothing. I filled out the customer service thing (used "my question does not appear above" not the something went missing form. Got an email back on Friday afternoon, called and left my info and got a call back this morning. Took just a few moments to tell the nice tech my account info and she said it would be in my dock within fifteen minutes. My computer was grouchy, so it was an hour or so before I could log on, but when I did there was the stuff, just like she said. Be polite, I swear it helps, but they are fixing it! Good luck!
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Old 10-20-2008, 03:36 PM   #9
webkinz2day
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Default Re: Help!! My potm loot bag was empty!!

I am so sorry that you did not get your loot bag.You should contact ganz.They will fix your problem.
Old 10-20-2008, 10:00 PM   #10
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Default Re: Help!! My potm loot bag was empty!!

I am sorry that you have had this problem. Give ganz a call. Leave a message. They called me back when I left a message. They were really nice and replaced my code very quickly. Good luck!
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