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Old 02-14-2009, 03:12 PM   #1
Webkinz :)
tommysgirl96 is on a distinguished road

Exclamation Unanswered: HELP! My new bear is gone!

I was so excited when I opened my Valentine's gift today, but now my bear has disappeared! I placed it in my room and then I logged off. Later, when I logged back in, it was gone, and it's not in my dock either.

Webkinz Customer Service link says the only time anything can disappear is when someone logs into your account and steals it. I am absolutely positive that no one has my password, so it could not have been stolen.

Anyone have any idea what I should do? Is there any hope that I will get the bear back?

...so disappointed...
tommysgirl96 is offline Female
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Old 02-14-2009, 03:27 PM   #2
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Default Re: HELP! My new bear is gone!

I would call Ganz to see if they can fiz it or clear you cache and cookies!
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Old 02-14-2009, 03:28 PM   #3
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Default Re: HELP! My new bear is gone!

I do not know what to do, maybe this has been happening to others too....?
Well, i wouldnt know cause i havent opened my gift box yet..
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Old 02-14-2009, 03:28 PM   #4
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Default Re: HELP! My new bear is gone!

Wow, that is so disappointing. There is a chance that you bear will reappear. Occassionally things disappear for a day or so then reappear. There may be a glitch that Webkinz World is working to correct right not. If your bear does not reappear by Monday I would definitely contact Ganz.
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Old 02-14-2009, 03:42 PM   #5
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Default Re: HELP! My new bear is gone!

This actually happens to me very often.

When I get a new item, sometimes it doesn't appear right away into my dock or my house, depending on where it's supposed to turn up. But the next day, or a few hour, or even minutes, it comes back and it's there like it's supposed to be. Just try logging off and on in a few minutes. Net time you're on the computer, do it again. If you don't get it within a few days, try contacting Ganz again.

Hope this helps!

Bekka
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Old 02-14-2009, 03:45 PM   #6
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Default Re: HELP! My new bear is gone!

try contacting GANZ by phone, thats how i got help when somthing happend on my account
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Old 02-15-2009, 03:12 PM   #7
Webkinz :)
tommysgirl96 is on a distinguished road

Default Re: HELP! My new bear is gone!

Thank you for all of your helpful suggestions. I have been on and off quite a few times and it's not there yet, so I will call Ganz to see if they can fix it. Thanks Again!
tommysgirl96 is offline Female
Old 02-15-2009, 03:16 PM   #8
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Default Re: HELP! My new bear is gone!

thats so sad i thought that bear was so cute. you should log out and back iin and recheck all of your rooms and you dock. if you still cant find it, maybe go in the trading room and someone will trade it to you
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