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Old 08-17-2009, 07:31 PM   #1
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Exclamation Answered: help! my letter is stuck!

i opened my post box and the lkinz post letter would not open and when you move somewhere it usually goes away but it didnt what do i do? ? ? ? ? ? ? ?
1pinkgirl2 is offline Female
Best Answer - Posted by Kayfookey
View Post Originally Posted by 1pinkgirl2
i opened my post box and the lkinz post letter would not open and when you move somewhere it usually goes away but it didnt what do i do? ? ? ? ? ? ? ?
This happened to me, too! It was really annoying. Clearing your cache and logging out didn't work for me, and I didn't want to contact GANZ because I knew they were very busy with other things, so I just left it there without attempting to open it. I eventually got used to it being there, and only checked my mail when I saw there was 2 letters. But, after several months, it went away by itself. If you don't want to wait that long, you can probably contact GANZ in the "I have something stuck" section of the WW customer support HERE.
If this doesn't work, you can always call at 1-866-WEBKINZ (I THINK that's the number, I don't really know).

I hope I helped!

Kay:el1:
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Old 08-17-2009, 07:33 PM   #2
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Default Re: help! my letter is stuck!

Try clearing your internet cache, then logging back into Webkinz. If that doesn't work, you can fill out one of the forms in the customer service section of Webkinz. If that still doesn't work, you can call ganz at 1-866-WEBKINZ
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Old 08-17-2009, 08:21 PM   #3
Kafeebunny
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Default Re: help! my letter is stuck!

View Post Originally Posted by 1pinkgirl2
i opened my post box and the lkinz post letter would not open and when you move somewhere it usually goes away but it didnt what do i do? ? ? ? ? ? ? ?
This happened to me, too! It was really annoying. Clearing your cache and logging out didn't work for me, and I didn't want to contact GANZ because I knew they were very busy with other things, so I just left it there without attempting to open it. I eventually got used to it being there, and only checked my mail when I saw there was 2 letters. But, after several months, it went away by itself. If you don't want to wait that long, you can probably contact GANZ in the "I have something stuck" section of the WW customer support HERE.
If this doesn't work, you can always call at 1-866-WEBKINZ (I THINK that's the number, I don't really know).

I hope I helped!

Kay:el1:
Kayfookey is offline Female
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