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Old 07-08-2009, 05:36 PM   #11
I Love My
Webkinz :)
 
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Default Re: Help!!! My items are stuck in my room!!

That's what I would try. Ganz should be able to help fix the problem.
And I'n not positive, but I do think they have a 24 hour service number.

- Midnights Bliss
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Old 07-08-2009, 05:38 PM   #12
I luvz U!
 
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Default Re: Help!!! My items are stuck in my room!!

Star Child: ALPHANUMERIC means only letters or numbers. That means no apostrophes, no hyphens, etc. Try submitting your form again with this hint.

GANZ phone number is an office number, you can call during regular office hours Monday to Friday. Time will be EST. 1-866-932-5469


JayBoy: are your items still stuck?
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Old 07-08-2009, 05:39 PM   #13
OW! I'm a
Gift Guru
 
Azriel's Avatar
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Default Re: Help!!! My items are stuck in my room!!

Sometimes things get stuck but eventually they resolve without having to do anything. Doing what Ritzcracker said works most of the time. I've had stuff stuck for 2-4 days and then they just unstick one day.

I'm not a big "call customer service" or "fill out forms" type of person. Do so if you like but just know that plenty of people have had this problem plenty of times and you will not lose anything in the process.
Azriel is offline Female
Old 07-09-2009, 11:04 AM   #14
Webkinz :)
 
Star Child's Avatar
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Smile Re: Help!!! My items are stuck in my room!!

My thanks to Midnights Bliss, Webberlily, Azriel, and Ritzcracker for their help and encouragement!! The items are still stuck, but I think I will wait a couple of days and see what happens. Like you, Azriel, I'm not a big fan of calling any customer services, as I have not had pleasant experiences with them in the past. I am always glad to see that some people have wonderful luck with the Ganz Customer Service dept, though. I will keep that option as a last resort. You guys are awesome and I thank you for your time and help! I'll let you know how it turns out!

Star Child

I finally got my customer service message to go through! I just got an email from them saying that they would try and fix the problem in 3 -4 days, or so. As long as I know that someone got my message and it's being looked into, I'm happy! I don't mind waiting the few days it will take to fix the glitch.

Thanks to everyone who posted here for me! You guys were so helpful!!!! Thank you so very very much! Webkinz Insider is truly a nice place to be!

You guys ROCK!!!!!


Star Child

Last edited by Star Child; 07-09-2009 at 11:04 AM..
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Old 07-09-2009, 11:17 AM   #15
I'm a learning
Gifted
 
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Default Re: Help!!! My items are stuck in my room!!

[url=http://customerservice.webkinz.com/cs/us_en/ss.php]Webkinz
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Old 07-09-2009, 01:14 PM   #16
STOMPINROSES?
Webkinz :)
 
iHappy's Avatar
iHappy has disabled reputation

Default Re: Help!!! My items are stuck in my room!!

If there is a pet in one of the room that are stuck try clicking the MY pets and then clicking on the pet that is stuck.
If that doesnt work try restarting your computer.
Or logging out and back in!
Hope I helped!
Have a great day! And good luck.

-iHappy
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Old 07-09-2009, 08:52 PM   #17
Webkinz :)
 
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Default Re: Help!!! My items are stuck in my room!!

Ganz fixed my problem this afternoon! Everything is working! My thanks to all here who responded to my post. Thanks for your help and encouragement!

Right now, I can't see the new Treetop Items in my WShop. I'm not going to worry about it right now. I'll give it a day or two. I think WebKinz is so huge, that it just takes a while for the new stuff to get to everyone.

Again, my thanks to all! You guys really ROCK!

Star Child

View Post Originally Posted by Star Child
Ganz fixed my problem this afternoon! Everything is working! My thanks to all here who responded to my post. Thanks for your help and encouragement!

Right now, I can't see the new Treetop Items in my WShop. I'm not going to worry about it right now. I'll give it a day or two. I think WebKinz is so huge, that it just takes a while for the new stuff to get to everyone.

Again, my thanks to all! You guys really ROCK!

Star Child

Oh....and the Go Go Googles is NOT showing up in my arcade game list. Oh, well...

Last edited by Star Child; 07-09-2009 at 08:52 PM..
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