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Old 04-29-2009, 01:54 AM   #1
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Red face Unanswered: Help!! My furniture is missing in some rooms!

Help me, please. I was moving furniture from one room to another and now that furniture is gone!! Does anyone know how to fix this? Customer Service suggested I change my password and I did, but cannot log in since system is being updated. Does anyone have any suggestions? Should I be worried?
Thanks,
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Old 04-29-2009, 02:09 AM   #2
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Default Re: Help!! My furniture is missing in some rooms!

How long ago did this happen? I have had entire rooms of furniture and everything in my dock disappear but they usually show up after I log in and out a time or two. Hopefully when you can get back in to WW your items will be back. Good luck.
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Old 04-29-2009, 02:45 AM   #3
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Default Re: Help!! My furniture is missing in some rooms!

Sometimes I'll find if I'm doing a major redecoration of a room, walk out and back in, all the items I had just added will be gone or the ones I didn't touch will be gone. I find logging in and back out always fixes this problem.
Also make sure someone isn't hacking into your account and stealing your items, sp changing your password was a good move.
I'd wait until the morning and hopefully everything will be cleared up!
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Old 04-29-2009, 02:50 AM   #4
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Default Re: Help!! My furniture is missing in some rooms!

well, try not to worry yet. wait until you log in again and see if it is all there. i, too, have moved items and had the whole rooms things disappear, i had to go into the next room a few times and keep doing that and then they reappeared. good luck. if that doesnt work then call ganz
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Old 04-29-2009, 08:19 AM   #5
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Default Re: Help!! My furniture is missing in some rooms!

Sometimes it takes a little while but it almost always shows back up. It has happened to me several times. My rooms will just be empty or have only 1 thing in them but after logging out and back in a couple of times or just waiting a little while, it all shows back up. I hope this helps and gives you hope of getting your stuff back. Good Luck!.and let us know if everything works out ok
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Old 04-29-2009, 10:05 AM   #6
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Default Re: Help!! My furniture is missing in some rooms!

It has happened to me, once when I had just put something in my storeroom. It's scary when it happens, but the things are always back there when you log back in. If you were on when the things disappeared there's no way someone could have taken it. Also if it was only a short time before you noticed it no one could have emptied your room that fast since kinzpost allows only one mailing to an account per day. So i don't think you got hacked and you should find your things there as soon as you can get back in.
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Old 04-29-2009, 10:38 AM   #7
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Default Re: Help!! My furniture is missing in some rooms!

I just wanted to add that I have had this happen before, just like everyone above. I have even had every single thing disappear from my dock (hundreds of items) but logging out and back in always fixes it eventually.
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Old 04-29-2009, 04:26 PM   #8
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Default Re: Help!! My furniture is missing in some rooms!

This just happened to me, and luckily I knew others had been having this problem. I logged back in, cleared my cache, but still had nothing! I had just won something off the Wheel of Yum, and it wasn't in my dock either. I tried another browser, and everything was back where it belonged. Whew!

Mom of IttyGirl2

Last edited by IttyGirl2; 04-29-2009 at 04:58 PM..
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Old 04-29-2009, 04:55 PM   #9
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Default Re: Help!! My furniture is missing in some rooms!

Try not to panic! (Although I usually do) Because 99% of the time at least, this is just a glitch.

Usually it can be cleared by clearing your cache, logging off the computer, and logging back in again. Once in a GREAT while that doesn't resolve it and even then, everything is usually back to normal the very next day.

Remember that it is very hard for anybody to steal a large number of things from you even if somebody did get hold of your password because of only being able to Kinzpost 3 items to an acct per day.

I have partial rooms of stuff disappear, to just a few things, to my entire mansion and gardens being empty except for floors/walls and naked pets wandering around wondering what happened? But everything is always back to normal by the next day at least.

Do you know how to clear your cache? I am not really computer literate, but what I was shown to do is to click on the "Tools" at top of my computer screen, then click on "Internet Options," then I click on delete cookies, delete files, and I delete the browsing history of visited pages/websites. I never mess with my settings through. And clearing the cache, logging off & on has almost always worked, except when there were more widespread glitches and lots of people were having the same problem. That time, it was resolved overnight apparently during system maintenance.

Most recently, about half a roomful of stuff disappeared on me yesterday and I was able to get it back by doing the above.

I hope your stuff shows back up soon, it feels so awful when it goes missing.
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Old 04-29-2009, 04:59 PM   #10
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Default Re: Help!! My furniture is missing in some rooms!

We were hacked once, and that was enough!

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