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Old 09-02-2008, 08:32 PM   #1
peytunia
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Default Unanswered: Help my bullfrog lootbag items never showed up!!!!

i logged on my new bullfrog tonight and when the lootbag showed up, i clicked on it. but when it said this is your prize! it didnt show anything and the money bag said 0 kinzcash. what should i do? i logged out of webkinz and logged back on, but it still hadnt showed up. how do i contact ganz of this error? please help!!!
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Old 09-02-2008, 08:42 PM   #2
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Default Re: Help my bullfrog lootbag items never showed up!!!!

I am very sorry this happend to yourself! Unfortunatle (sp) Ganz dosn't Care about there customers and they wont fix it I would send you some POTM items if I could but I don't have any doubles.

xoxo mm
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Old 09-02-2008, 08:43 PM   #3
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Default Re: Help my bullfrog lootbag items never showed up!!!!

I'm sorry! I'm sure it'll show up sooner or later!
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Old 09-02-2008, 09:33 PM   #4
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Default Re: Help my bullfrog lootbag items never showed up!!!!

call ganz. leave a message on their voicemail. they'll call you back, eventually.
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Old 09-02-2008, 11:49 PM   #5
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Default Re: Help my bullfrog lootbag items never showed up!!!!

I didn't get one either. This is the first time this has happened to me.
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Old 09-03-2008, 05:23 AM   #6
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Default Re: Help my bullfrog lootbag items never showed up!!!!

Oh no

We have only ever had 2 POTM loot bags, we already had the pets adopted but that never happened to me...

I am positive though you need to call... I am pretty sure they say they don't replace the items though...
But don't give up on the phone w/ them... You deserve that bag!

the number to call is 1-866-webkinz
and press '0' during the automated talking to get the voice mailbox... just leave a message and I have usually been called back the next day or the day after... Yesterday i had to call and was called back just a couple hours later.. Although they didn't help me at all w/ my issue , i hope they help you
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Old 09-03-2008, 07:07 AM   #7
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Default Re: Help my bullfrog lootbag items never showed up!!!!

Log on and off of webkinz intill you get it.
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Old 09-03-2008, 07:21 AM   #8
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Default Re: Help my bullfrog lootbag items never showed up!!!!

The same thing happened with my freinds Cheeky Monkey!!
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Old 09-03-2008, 07:24 AM   #9
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Default Re: Help my bullfrog lootbag items never showed up!!!!

Ganz cares. I had items stolen from my account and a girl named jennifer helped me and she called back a month later on thanksgiving to see if everything was doing all right. Ganz cares (Canadians) they do care!
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Old 09-03-2008, 07:26 AM   #10
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Default Re: Help my bullfrog lootbag items never showed up!!!!

That happened to me in July. I called Ganz. They returned my call two days later, and they DID fix it ... they added a KC coin and a snow machine to my dock. (The loot bag would have had more in it, I think, b/c I just got one with a bullfrog that had four items in it, but they DID help me.)

However, the lady was VERY clear in saying they would only do this for me ONE time. I don't understand why this is such a big deal ... they can easily verify that we did not receive the items and replace them at virtually no cost to them. We DID buy the product in order to receive the items. They've made the money on it ... it seems only fair to me they could send us the virtual picture that goes along with it. (I don't mean to sound grumbly. Sorry.)

I sure do hope Ganz helps you out ... I was actually delighted to get the snow machine, because that's the item I wanted most of all. I didn't ask for it; that just happened to be the one they chose to give me.

I'm so sorry that happened to you ... It's awful when you get all excited to open that bag and then ... NOTHING.

I'm sad WITH you ... ... I hope it gets fixed!! (Have hope! Like I said, they did fix it for me!! )
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