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Old 12-21-2008, 02:04 PM   #1
nataliecolby
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Default Unanswered: HELP!!!! My brothers webkinz account vanished

BREAKING NEWS:
HELP! my brother was on his account yesterday and now it is telling him that his password is WRONG. i am about to cry FOR him.and to top it off he accidentaly threw all his codes away last weekend while cleaning his room.


Please if you have any idea how to fix it HELP!!!!!!!!!

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Old 12-21-2008, 02:09 PM   #2
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Default Re: HELP!!!! My brothers webkinz account vanished

Are you sure your keyboard is not on caps lock? Try all that you can to get the password to work. If none of that works, you can try contacting Ganz.

But next time I would say to keep your codes in a safe place.

Best of luck...
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Old 12-21-2008, 02:24 PM   #3
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Default Re: HELP!!!! My brothers webkinz account vanished

I am sorry to hear about what happened to your brother. Do you have a copy of your first pet's adaption certificate? (I usually print out the first pet's certificate when I open a ne account and that certificate has pet's code on it.) I am not very sure, but if you provide information like the pet code, email address that you are using for the account, other personal info that your brother submitted when opening his account like date of birth, name in full and stuff like that, GANZ might be able to do somthing for you. Like I said, I am not sure, but I think you can al least try.

A friend of mine recently got scammed, someone used her passward and stole her daughter's valuable things from the account. She was able to get her account back later but I think she had to send a photo copies of her original pets codes.

Again, I feel so sorry for what happened to you guys and i hope GANZ can do something about it.
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Old 12-21-2008, 02:26 PM   #4
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Default Re: HELP!!!! My brothers webkinz account vanished

well, there is not really anything you can do besides making sure you are typing the password in correctly and also you can buy a new pet, go to webkinz.com and then go to log in and only type in his username and then it will let you adopt a pet, im pretty sure, then just reset his password with that secret code. i hope it gets fixed soon! im so sorry that happened to you. do NOT contact ganz for this one because all they are going to say is, it is your own fault, you shouldn't of thrown away the codes and i don't want ganz yelling at you and creating a riot. good luck and hopefully you can get on his account soon!
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Old 12-21-2008, 02:36 PM   #5
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Default Re: HELP!!!! My brothers webkinz account vanished

Yes, she can do something...She can have her mother call Ganz. 1-866-WEB-KINZ and tell them that she has no idea what the account password is.
She can give them her email address and they can send a password to her through that.
They are not unreasonable. If she gives them ALL of the account particulars (No one has the same sign in name and user name, right?)
For instance *not real names*
When you first sign up with Webkinz, they ask you for a UNIQUE user name that people will know you by. 1st name : Poncho (If there is a name like that in use they will tell you so, no one has the same log in name)
Then they ask you for your name, right? :Javier (That is the one that shows up NOWHERE ELSE but the adoption certificates.)
If she can give them his Log in name AND his 'adoptions name, they can trace using that information and send her an email with the password or a new password to log in with.
They will only speak to adults, by the way. So, it has to be your Mom or Dad.
It would also be helpful to know how many pets and which kinds there are on that account.
Give it a try, it is better than just having to forget about it
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Old 12-21-2008, 03:15 PM   #6
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Default Re: HELP!!!! My brothers webkinz account vanished

that's happened to me before but I saw that my keyboard was on caps look
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