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Old 07-08-2008, 08:58 AM   #11
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Default Re: Help! My acct keeps losing KC!

maybe u alsohave too much of somthin and they remove ur cash? or maybe ganz made a mistake or mabe u sleep walk to the comuter and shop on ww or its a glitch
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Old 07-08-2008, 09:00 AM   #12
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Default Re: Help! My acct keeps losing KC!

Hello Katrinka123! I am so sorry that this has happened to you. But I am glad that you posted here, because it is happening to me too. At first I thought it was my daughter, but she didn't buy anything except some ingredients for a recipe. I too, have changed my password in hopes that this stops. (I am only down 13,000 KC as opposed to your 20,000, but it is very discouraging) As for my cell phone - I only have two people - my niece and my Asian account. I looked around our rooms and I don't seem to missing anything except a vehicle (but I think my daughter gave it to my niece) I DO hope that the password change fixes things!
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Old 07-08-2008, 09:29 AM   #13
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Default Re: Help! My acct keeps losing KC!

Something like this happened to me and my daughter. We share an account and we logged on and there were items in the dock that we didn't buy and there were wacky outfits on our pets that we didn't buy or put on them. I'm glad you changed your password! Delete everyone you don't know, off your W phone. Trust me! It was defenitaly someone hacking and they got your password. When you changed it though, was is something hard with a lot of numbers? That will help if you make it with a lot of numbers or a combination that only you know.
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Old 07-08-2008, 09:43 AM   #14
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Default Re: Help! My acct keeps losing KC!

The acc't password is new now (w/lots of letters and numbers!) all of the rooms look untouched as is the dock. Everyone unknown has been removed from the friends list. Hopefully all will be well now! Thanks everyone!

-Katrinka
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Old 07-08-2008, 09:46 AM   #15
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Default Re: Help! My acct keeps losing KC!

View Post Originally Posted by Katrinka123
The acc't password is new now (w/lots of letters and numbers!) all of the rooms look untouched as is the dock. Everyone unknown has been removed from the friends list. Hopefully all will be well now! Thanks everyone!

-Katrinka

Even though you changed the password, it still wouldn't hurt to call Ganz... leave a voice mail and they got back to me the very next day the times I had to contact them I'd let them know what is going on..
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Old 07-08-2008, 09:50 AM   #16
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Default Re: Help! My acct keeps losing KC!

View Post Originally Posted by kellyschrvr
Even though you changed the password, it still wouldn't hurt to call Ganz... leave a voice mail and they got back to me the very next day the times I had to contact them I'd let them know what is going on..
Thanks for the suggestion - I left them a message!

-Katrinka
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Old 07-08-2008, 09:51 AM   #17
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Default Re: Help! My acct keeps losing KC!

yeah let them know someone was on your account - they could try 2 find out who it is that did that and maybe take their account away or something
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Old 07-08-2008, 09:57 AM   #18
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Default Re: Help! My acct keeps losing KC!

The other thing we do is clear the temp internet files every time we close the browser. That way there's no store information on the computer too.
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Old 07-08-2008, 09:46 PM   #19
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Default Re: Help! My acct keeps losing KC!

I heard from someone on the forum that you should change you password three or four times in a row . They said that it would more difficult for a hacker to guess it.
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Old 07-09-2008, 07:20 AM   #20
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Default Re: Help! My acct keeps losing KC!

View Post Originally Posted by Katrinka123
Thanks for the suggestion - I left them a message!

-Katrinka


Another tip... I change mine password and my sons password weekly

Might be good to get in the habit of that..

This reminded me to change ours right now! LOL
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