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Missing Blue Wagon. I sent word via contact us. Should I go to customer support?
Order of events:
I invited a friend over to my room via WK phone. Her pet spun around on the blue wagon. Then she clicked off it and we explored other rooms. We talked on the real phone as we toured around. I tried to feed her pet (didn't work) then we came back to Bearzy's room. The Blue Wagon is gone.
After my friend "went home", I removed most of the items from Bearzy's room, thinking maybe it was stuck "under" something. Nope.
Also a Trophy Stand and a Goober's Trophy are "stuck" in that room. Can't move or remove them.
I know the "stucks" will eventually come unstuck, but the Blue Wagon was really cute. The Black Bear would curl up in it. I hope it turns up. Any thoughts?
I would contact Webkinz support and explain to them exactly what happened. Right after I started, I had some items get stuck as well as some that disappeared from a room. Turned out they were all"stuck". I just couldn't see some of them. The gentleman I eventually spoke with was able to unstick all the items for me and returned them to my dock. You can email them at firstname.lastname@example.org, or the phone number is 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time.
U wrote You can email them at email@example.com, or the phone number is 1-866-932-5469, Monday to Friday, between 9am and 5pm Eastern Standard Time. I sent them mail about the stuck items and the missing wagon. They haven't replied yet. I'll wait awhile and then call. Thank you for the advice.
Ganz contacted me and the representative was very helpful, however, since the Blue Wagon is an exclusive, and I got it as a gift, they cannot replace it. She said that if I ever lose PSI or exclusive that I received through an adoption, I should let her know, and they would be able to replace it.
Good to know, but sad. Little Bearzy misses his Blue Wagon. I'll need to set up a Gift exchange and try to get another.
Last edited by Fork; 12-21-2007 at 04:29 PM.. Reason: type
Thank you, but since I didn't get it directly through a pet adoption, I won't get it back(the blue wagon is an exclusive item). But they were able to put the Goober Trophy in my dock, and they were very nice.
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