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Old 05-24-2009, 06:18 PM   #1
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Default Answered: Help me please

i sent a googles ice sculpture puggy bark-o-lounger and booming black couch to myself in ww and it never came. Also i will not accept anything from other members
I LOVE KINZCOIN is offline Male
Best Answer - Posted by funkyc63
Make sure the receivers name is correct. Hopefully it is or it could have gotten sent to someone else with a similar name.
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Old 05-24-2009, 06:30 PM   #2
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Default Re: Help me please

I'm sorry about that. Are you sure you're looking in the right account? The only thing I can suggest is to call Ganz customer service on Tuesday. The number is 1-866-webkinz or 1-866-932-5469. I'm not sure if this is something they can trace and correct though. Good luck!
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Old 05-24-2009, 06:32 PM   #3
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Default Re: Help me please

i have no clue what you could do about that...but my best advice is to call ganz and ask them for assistance...but i dont know how much they could help
hope i helped!!


~Coco
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Old 05-24-2009, 06:35 PM   #4
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Default Re: Help me please

Sorry, but I have no clue what to do... You can try calling Ganz customer service or emailing them your problem ad they might do something? Hope I helped =)
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Old 05-24-2009, 06:36 PM   #5
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Default Re: Help me please

Do you have the deluxe membership? I've heard of a lot of people having weird kinzchat phone issues with that.
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Old 05-24-2009, 06:42 PM   #6
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Default Re: Help me please

View Post Originally Posted by klock101
Do you have the deluxe membership? I've heard of a lot of people having weird kinzchat phone issues with that.
yes i do have deluxe but im not sure thats it thanks

View Post Originally Posted by AnthonysMommy
I'm sorry about that. Are you sure you're looking in the right account? The only thing I can suggest is to call Ganz customer service on Tuesday. The number is 1-866-webkinz or 1-866-932-5469. I'm not sure if this is something they can trace and correct though. Good luck!
thanks. i checked all the accounts on my friends list but none of them had it.
PS. i will definetly tell this to ganz

Last edited by I LOVE KINZCOIN; 05-24-2009 at 06:42 PM..
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Old 05-24-2009, 06:45 PM   #7
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Default Re: Help me please

View Post Originally Posted by I LOVE KINZCOIN
yes i do have deluxe but im not sure thats it thanks
You might want to put a call into Ganz. I've had 2 trainees in the last week who have had serious phone and kinzpost issues and both have the deluxe membership. I'm not sure if that is what is going on with you but it couldn't hurt to call Ganz. Also they can tell you where your items were sent from the account that you sent them out from. I was hacked back in February and they were able to tell me exactly where the items had been kinzposted to. In the meantime did you try sending yourself something from that account again? If it lets you then you will know you accidentally sent those items to someone else. If it doesn't then obviously it sent to the right account and got lost in transit.
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Old 05-24-2009, 06:56 PM   #8
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Default Re: Help me please

Make sure the receivers name is correct. Hopefully it is or it could have gotten sent to someone else with a similar name.
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Old 05-24-2009, 07:42 PM   #9
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Default Re: Help me please

Have you logged out and back in? That might fix it.
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Old 05-25-2009, 09:16 AM   #10
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Default Re: Help me please

View Post Originally Posted by Cloud One
Have you logged out and back in? That might fix it.
yes i have but it doesnt work thanks

View Post Originally Posted by funkyc63
Make sure the receivers name is correct. Hopefully it is or it could have gotten sent to someone else with a similar name.
i always make sure of that. its probably just a glitch. Thanks

View Post Originally Posted by funkyc63
Make sure the receivers name is correct. Hopefully it is or it could have gotten sent to someone else with a similar name.
your right. i called ganz and they said i sent it to a different friend. so i got it back thanks for the help everybody

Last edited by I LOVE KINZCOIN; 05-25-2009 at 09:18 AM..
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