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Old 06-05-2008, 10:17 AM   #1
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Default Unanswered: HELP ME PLEASE!!!

My mom bought us a webkinz mouse pad and when i entered the code I got a picture of it online. When I went to hang it in my room a glitch came up that said they can't connect to Webkinz world. When I went back, it wasn't in my room or my dock. It completely disappeared. Does anyone know how I can get it back with out buying a new mouse pad?
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Old 06-05-2008, 10:49 AM   #2
OneCraftySAHM
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Default Re: HELP ME PLEASE!!!

I had an item do that the other day (not a mousepad but something else.). Try logging out again and then back in a few times. It should appear soon, if not I would email or call Ganz to let them know.
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Old 06-05-2008, 11:49 AM   #3
weatherkari~~karik95
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Default Re: HELP ME PLEASE!!!

Try logging out and back in, wait until tomorrow, then call Ganz or email them.
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Old 06-05-2008, 11:59 AM   #4
blessedx5
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Default Re: HELP ME PLEASE!!!

I have had a couple items do that..scares me everytime too! Try logging in again,it might take a few tries but hopefully will work. If not you can call Ganz at 1-866-webkinz (1-866-932-5469)

Good luck!
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Old 06-05-2008, 12:39 PM   #5
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Default Re: HELP ME PLEASE!!!

OK. Thanks! It happen a couple of weeks ago so I will try to e-mail them.
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