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Old 11-15-2007, 07:34 PM   #1
valgal96
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Exclamation Unanswered: Help me please!!!!!

I have a problem. Last night i tied getting on my webkinz, but it just took me to the newpaper but without the news! All it showed me was the geen grass background and showed me the sign for "loading." I tried it a minute ago, and it did the same thing! Can anybody help me?
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Old 11-16-2007, 12:14 AM   #2
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Default Re: Help me please!!!!!

ya that happened to me one time. do u know if its your computer?
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Old 11-16-2007, 12:18 AM   #3
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Default Re: Help me please!!!!!

I had the same problem - green grass, cute w, but nothing happened. Contact Webkinz - email them at support@webkinz.com. I tried everything from clearing my chache to rebooting the computer but nothing worked. I didn't have access for the whole weekend, but I emailed Ganz and by 12 noon on the following monday, everything was working!! Good luck!!
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Old 11-16-2007, 10:17 AM   #4
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Default Re: Help me please!!!!!

I'll get that sometimes and it may take a few tries of refreshing the page and entering my information again.
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Old 11-16-2007, 10:47 AM   #5
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Default Re: Help me please!!!!!

I found this to be a big help...In your
computer go to Control Panel. Click on
internet options. Click Advanced. Set your
browser to do this every time you close it.....
Clear History...Clear cookies...Clear temporary
internet and offline files.
Now, when you get just the green screen....
completely X out of your browser and then
reenter...then log on to WW. ( I have to do
this every time I try to get into WW.)
Good luck.
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Old 11-18-2007, 08:27 PM   #6
valgal96
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Default Re: Help me please!!!!!

it worked yesterday and thursday but not today.
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Old 11-18-2007, 08:30 PM   #7
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Default Re: Help me please!!!!!

You may need to delete your cookies and restart your computer.
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Old 11-18-2007, 08:33 PM   #8
valgal96
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Default Re: Help me please!!!!!

another bad thing is that on wednesday it was my monkey's birthday and i couldn't lod on so she didn't turn one and i didn't get the piece of cake. i'm so sad. and my monkey is my only lil'kinz.

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Old 11-19-2007, 08:41 PM   #9
Grammafly
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Default Re: Help me please!!!!!

View Post Originally Posted by valgal96
another bad thing is that on wednesday it was my monkey's birthday and i couldn't lod on so she didn't turn one and i didn't get the piece of cake. i'm so sad. and my monkey is my only lil'kinz.

well not to worry the people I talk to say WW has not been sending the cake anyway lately.. I have a lot of pets and it has been a few months since I received a birthday cake for mine... so I don't think you missed anything
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