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Old 07-03-2009, 01:25 AM   #1
Lil Kinz
Nanaluvs is an unknown quantity at this point

Question Unanswered: Help--kinzphone problems!

I am having problems getting my kinz phone to work. I get the "could not connect" message over and over. When I finally get it to work it will only work in gold. Does anyone else have this problem? Does anyone know how to fix it?




Edited for clarification..
~~Jennielou

Last edited by Jennielou; 07-03-2009 at 07:34 PM..
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Old 07-03-2009, 01:29 AM   #2
ill PM
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Default Re: Help--cell phone problems!

I am sorry that you are having problems with your phone. Lately I've had issues with mine, too. Usually when I do, I clear my cache/temporary internet files/cookies, and that solves the problem. The link in WW that shows you how to do these things is here:

[url=http://www.webkinz.com/us_en/faq_technical.html]Webkinz
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Old 07-03-2009, 10:52 AM   #3
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Default Re: Help--cell phone problems!

I am sorry to hear that you are experiencing that problem.
I am sure that it is just a glitch and that it will pass by soon.
Try clearing your cache and restarting your internet browser,
if the problem still persists after a week or so I would try contacting
Ganz and seeing if they are able to help fix the problem.

- Midnights Bliss
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Old 07-06-2009, 01:28 PM   #4
4myalika
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Default Re: Help--kinzphone problems!

It's a glitch been going on for a long time,but this is what I do and it works here,
First go to the clubhouse click that, then if you get a message can't load kinzchat phone, then you click out of that but stay in the clubhouse, then click your phone and turn it on, and their you can change the colour and more just sometimes when you go in your house it turns it off hope I helped.
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