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Old 12-03-2011, 08:27 AM   #1
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Default Unanswered: Help with Kinz Chat Plus

We opened a new account yesterday and I went through the "normal" process of trying to get access to Kinz Chat Plus....but....it keeps saying that this child already has access.....?????....now this is true that on her other account she already has Kinz Chat Plus but on the new account it is not open.....anyone have a clue????

Thanks!!!

GK~
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Old 12-03-2011, 09:01 AM   #2
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Default Re: Help with Kinz Chat Plus

Each account is treated individually, so I don't think it matters if the other account has KC plus or not. :3

Maybe it's just glitchy? Why not clear your cache, it might fix this so that you can get in, maybe the computer doesn't realize you have access yet?

If all fails, just contact Ganz--they'll probably figure something out.

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I hope you can do KC plus soon. :3
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Old 12-03-2011, 09:15 AM   #3
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Default Re: Help with Kinz Chat Plus

Maybe it is a glitch. And if you used the same email or something it'll count that you already have access. Try clearing your cache and cookies to see if that works
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Old 12-03-2011, 09:36 AM   #4
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Default Re: Help with Kinz Chat Plus

there is an actual process that takes a bit longer than just giving them access to Kinzchat.
First you have to prevent Access
Webkinz
Filling out the form with all your details. You have to set up a parent account, first and actually prevent access.
Then you go to your parent email and open the confirmation email
It should send you back to the Parent area where you click on the Grant Access
you fill out THAT form, go back to your email and click on THAT link to bring you back a Form that looks like this:
Click the image to open in full size.
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Old 12-03-2011, 10:37 AM   #5
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Default Re: Help with Kinz Chat Plus

^^ I came a little to late! Follow good Ol' Dixiecup's directions! Hope ya have a great day! -littlekozmo
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