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Old 08-05-2009, 08:13 AM   #11
Lol :)
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Default Re: HELP! I've been HACKED

I have been hacked also. Just do the customer service and they can help. In about a day the items are back
Maine is offline Female
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Old 08-05-2009, 08:15 AM   #12
Maddog2008
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Default Re: HELP! I've been HACKED

I'm sorry this has happened to you. It is very important that you change your password often because of people who try to do these things. I always change my password quite often. I hope things work out for you.
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Old 08-05-2009, 08:20 AM   #13
I love candy and
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Default Re: HELP! I've been HACKED

change your password in a flash!!!
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Old 08-05-2009, 08:23 AM   #14
is kinda back...
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Default Re: HELP! I've been HACKED

That stinks they probably think that you are friends and that you set it up with them so that you sent them those rare items and then after you go to Ganz saying you have been hacked and they give you new items they send you them back and now you have two sets of the rare items. That is probobly what they think it was. I hope they change their mind.

~DTF95
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Old 08-05-2009, 08:24 AM   #15
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Default Re: HELP! I've been HACKED

I am so so very sorry about your account. That's terrible.
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Old 08-05-2009, 08:47 AM   #16
LNKPRK
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Default Re: HELP! I've been HACKED

View Post Originally Posted by RockGirl
I have not been able to get into my account for 2 days. It kept saying "make sure your password is correct" but I didn't think too much about that because that week WW was down that is the error message I got. This account is on the server that was down the longest that time.

I was finally able to get this morning after changing my password using my secret code. I couldn't get in last night in this way but it must be because someone was already logged on to my account.


Well, so far what is immediately apparent that is missing are my MOST valuable clothes!
Missing items:
plumpy glasses
pink bunny ears
ripped jeans
rock jacket
shutter shades
rock boots


also missing:
hula outfit headdress
lab coat
new magic mire shoes(green)

also missing as told to me by Ganz:

studded pink belt
nafaria purple slippers
(2 pair)
haunted gate


HELP, I need to call Ganz but need advice on who to talk to and what to expect


The person who took my items is someone I have traded with before
their user names are

KILLMONKEYZ
Miller0901
amb035



everyone if you have them on your phone delete them ASAP


Oh and BTW GANZ is telling me that "because they were on my phone" they cannot do anything about it!



update: SUPERVISOR CALLED BACK AND SAID THEY CANNOT AND WILL NOT DO anything!!! hE ALSO SAID that all the people on here who had issues resolved and items restored were lying and they lie because people will flood them with calls when it happens to them and expect their problems to be fixed.





THIS STINKS and I'm furious


BTW< the persons WW pet is an arctic fox named MIRAGE and they also use a pegasus named PEGGY
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Old 08-05-2009, 08:50 AM   #17
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Default Re: HELP! I've been HACKED

View Post Originally Posted by RockGirl
update: SUPERVISOR CALLED BACK AND SAID THEY CANNOT AND WILL NOT DO anything!!! hE ALSO SAID that all the people on here who had issues resolved and items restored were lying and they lie because people will flood them with calls when it happens to them and expect their problems to be fixed.





THIS STINKS and I'm furious


BTW< the persons WW pet is an arctic fox named MIRAGE and they also use a pegasus named PEGGY
I'm very sorry they couldn't do anything about it...

Since you have this info, submit it to this thread, so more people will know ---> http://www.webkinzinsider.com/forum/...ites-too-8010/
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Old 08-05-2009, 08:50 AM   #18
LNKPRK
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Default Re: HELP! I've been HACKED

View Post Originally Posted by Maine
I have been hacked also. Just do the customer service and they can help. In about a day the items are back

they said no and said everyone who told me that was lying because "that is their way of getting back at Ganz" The supervisor I talked to is Perves and I'm waiting for HIS supervisor to call me back now. I also told him WI members are adults(parents,grandparents,etc) who spend tons of money on ww items and are completely credible. I told him I believe the WI members and that they have no reason to lie to me and nothing to gain in doing so.
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Old 08-05-2009, 08:55 AM   #19
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Default Re: HELP! I've been HACKED

I sure hope Perves' supervisor can help you. I've heard stories of good and bad customer service. Sounds like you had the bad kind. My daughter was hacked a couple years ago, but we have been able to replace everything since then. At least you know who hacked you!
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Old 08-05-2009, 08:55 AM   #20
band guys are so
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Default Re: HELP! I've been HACKED

Oh.. I feel so sorry for you. I can't beleive people would think of doing that. Anyway, it is virtual. People that hack probably don't even need the items, just do it to hurt other people on Webkinz. You should call GANZ at 1-866-WEBKINZ and tell them what has happened. Just tell them the items you are missing and it will all be okay.

I hope you get your items,
Emma
Emma8432 is offline Female
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