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Old 04-29-2008, 04:38 PM   #1
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Default Unanswered: HELP, I'm trying to enter a pet and it says "wrong code"

I'm trying to enter a pet that we won from a pack of trading cards. We keep getting a message that says something like, "sorry, that is the wrong pet code." What do we do now?
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Old 04-29-2008, 04:40 PM   #2
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

log out and back in and try again, if that doesnt work , you're gonna have to call ganz
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Old 04-29-2008, 04:41 PM   #3
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

log out then log in and make sure it is the right code..
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Old 04-29-2008, 04:43 PM   #4
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

Make sure you're not getting 8 and B's confused or 5 and S's. Those are mistakes that happen to everyone. Log out and back in and make sure you are typing in the code right. If it still doesnt work, email ganz at support@ganz.com
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Old 04-29-2008, 04:49 PM   #5
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

Double check EVERYTHING, then if it still isn't working call or email Ganz. Be careful on the 0s and Os.
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Old 04-29-2008, 04:50 PM   #6
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

make sure you keep the code that confirms it belongs to you
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Old 04-29-2008, 04:55 PM   #7
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

A 3 might look like an 8 or a 2 and Z or 5 and S 8 and B and 0 and O!

Hope your code works!
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Old 04-29-2008, 05:01 PM   #8
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

someone might have cheated and stole the code try to contact ganz
Old 04-29-2008, 05:02 PM   #9
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

Read the code and make sure everything is correct then type it again
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Old 04-29-2008, 05:52 PM   #10
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Default Re: HELP, I'm trying to enter a pet and it says "wrong code"

o idk if u find out let me no cuz tht happened to me 2
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