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Old 03-29-2009, 07:54 PM   #1
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Default Unanswered: Help... I'm new here

On Thursday night when I logged into my account ALL of my gems were missing . Now I can't even get on. The account says all sorts of reasons why I can't get on. I have about 15 pets and was getting close to my first crown.

The strange thing is that I can get onto my mom's account and my daughter can log on. When I go to the BFF list on my mom's acount and click on my user name it says "undefined." None of my stuff shows on my pages.

I don't want to lose my pets (have purchased all of them "15" since September 200.

Is there a contact number or e-mail?

~Jenn <~~missing my babies
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Old 03-29-2009, 07:59 PM   #2
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Default Re: Help... I'm new here

I know that the Webkinz servers have been quirky for the past few days...people have been able to log in sporadically. Keep checking...you should be able to log in soon (fingers crossed) If not, Ganz can be reached by calling 1-800-WEBKINZ. Good luck!
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Old 03-29-2009, 08:00 PM   #3
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Default Re: Help... I'm new here

It's a widespread glitch.. I'll find the phone number for ya.
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Old 03-29-2009, 08:00 PM   #4
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Default Re: Help... I'm new here

Hi, I think you are probably having the same glitch as many people here on WI. Don't worry I'm sure all your gems are fine they were probably just missing because of the glitch that's been going around. Yes the email and phone # is here on the forum somewhere hang on and I'll see if I can find it for you.


phone is 1-866-webkinz email: http://customerservice.webkinz.com/c.../cs_index.html

Last edited by mira128; 03-29-2009 at 08:03 PM.. Reason: found info
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Old 03-29-2009, 08:01 PM   #5
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Default Re: Help... I'm new here

I guess someone already got the number. Try calling in the morning, keep pushing "0" till you get to a human.
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Old 03-29-2009, 08:20 PM   #6
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Default Re: Help... I'm new here

Talking to someone on another no. 1(866)236-1941. He has no clue what Webkinz is, but the number the 1(800) WEBKINZ says to call.

Grr

LOL he was going to send someone here to fix my computer. Guy has no idea what WEBKINZ are....

Last edited by FULTZEE; 03-29-2009 at 08:20 PM..
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Old 03-29-2009, 08:25 PM   #7
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Default Re: Help... I'm new here

Don't worry! There has been a TON of glitches. If it isn't back to normal soon call Ganz at 1-800-WEBKINZ ( i think thats the number)
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Old 03-29-2009, 08:33 PM   #8
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Default Re: Help... I'm new here

Well first of all welcome to WI. Ganz is having a lot of problems since their maintence on Friday night and many people myself included are having all different kinds of problems. Your account should be fine and everything back to nornal once they get these cleared up. You won't lose your pets.
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Old 03-29-2009, 08:34 PM   #9
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Default Re: Help... I'm new here

My poor daughter had ALL of her pets drained down to zero some time back and she is still trying to get them all into shape. It was going to cost over $10,000 to go to spa.

I guess this is why we should have more tna one account.

Allrighty~ thanks.. I really would be sad to lose my cute little gateway cow.

I guess until I'm back and up u can find me on mehdonna
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Old 03-29-2009, 08:52 PM   #10
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Default Re: Help... I'm new here

Weird.. Contact Ganz.
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