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Old 12-09-2010, 08:56 PM   #1
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Default Answered: Help! i'm being logged off randomly!

For some reason i have been getting randomly logged off webkinz world! It is annoying when i'm doing my daily activities. There is no error message or anything before it happens. At first i thought it was the little screen that comes up due to inactivity and i clicked log off before i noticed the box. But since it has been happening more, even when i'm right in the middle of doing something, it just logs me off the same way it does when you click the log out button and it takes me to this "thanks for playing, log in again?" page. This is super frustrating and it ruins my chance to win anything when i'm playing an arcade game or doing my dailies. Please help.


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Last edited by pup5115; 12-09-2010 at 09:20 PM..
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Best Answer - Posted by MysticZon
I have had this problem for over three months after one of the bi-weekly maintenances and have written about it extensively in other threads but I would like to write about it one more time because some incorrect hypothesis are being given for the reason. I have also talked to Ganz about it several times.

1. Being randomly logged off regardless of what you are doing has nothing to do with the new map as this has been going on for months. That you feel it is happening to you as of yesterday when the map was implemented is a coincidence of timing, in my opinion.

2. It is not happening as a result of someone having your password and logging you off.

3. It has nothing to do with your computer or which browser you use.

4. It has nothing to do with you.

5. It has everything to do with Ganz and their patchy programming.

6. Yes, being logged off randomly does occur when you have been on WW for a while, usually in a lengthy game of Atlantiles, Eager Beaver or Tile Towers (for example) or when you are room designing for a long time. It can also happen when you've been logged in for any length of time and continually doing some activity in WW. In my case, I cannot be logged on to WW for no more than 45 minutes at a time or else I will get the boot.

7. Clearing your cache is the answer we give each other on WI (and Ganz CSRs often give us this answer) when we don't know what else to tell someone. Take it from someone who has cleared her cache once an hour for days on end ... it will not fix the problem, not even for a short while.

Calling Ganz will get you no where as I've called them three times about this problem. Each and every time, without even logging into my account, they tell me it's because I have too many items in my dock and I need to keep the number of items under 200. I have fewer than 100 items in my docks, so this is just the fluff answer Ganz gives everybody when they don't know what to tell them.

However, if more people call about the problem, maybe they will start taking us seriously and actually believe us.

(a) If and when you call Ganz, tell them how long you were logged in for (roughly if you don't know exactly);

(b) Tell Ganz what you were doing at the time (playing a game, gardening, shopping, etc.);

(c) Tell Ganz how many items you have in your dock;

(d) Tell Ganz when you noticed the problem started occurring; and

(e) Tell Ganz the frequency which this occurs. Is there a pattern ?? Does it happen every hour, a few times a day ?? Once in a while ??

However, at this point in time, to the best of my knowledge, there is no solution and Ganz is not acknowledging it as a problem. It's a "deal with it" situation.
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Old 12-09-2010, 09:20 PM   #2
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Default Re: Help! i'm being logged off randomly!

Okay, why not clearing your cache? If that doesn't work, you might need to call GANZ.
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Old 12-09-2010, 09:20 PM   #3
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Default Re: Help! i'm being logged off randomly!

I think it has something to do with the map. I got a message that said I hadn't been doing anything for some time! I was in the middle of shopping! Then I was logged off! It's like it doesn't think you're doing anything, although you are!
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Old 12-09-2010, 10:13 PM   #4
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Default Re: Help! i'm being logged off randomly!

I have been having the same problem it happens when I play a longer game right when I get between 200-300KC I get logged off. It is driving me nuts. I have played sooo much and haven't gotten credit for it. Also I am getting a lot of freezes while doing the academy.
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Old 12-09-2010, 11:11 PM   #5
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Default Re: Help! i'm being logged off randomly!

Hi pup
I am so sorry that this is happening to you!

I had this happen yesterday. I was doing my dailies, and was logged off just as I was receiving a KinzPost. But it only happened once, and I haven't had trouble since then.

I agree that clearing cache is a good idea.
If it continues to happen, do contact Ganz.

Best case - a glitch with the new update that can be fixed.
Worst case - someone has your ID/pwd and is kicking you off when they sign into your acct.

Hugs ♥mJb
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Old 12-09-2010, 11:51 PM   #6
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Default Re: Help! i'm being logged off randomly!

I'm glad that I'm not the only one who is having this problem. I was freaking out (nearly to tears) thinking that someone was accessing my account. But then I was able to get back in and nothing has changed...

I'll try clearing my cache and report my results. Hopefully this gets resolved!
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Old 12-10-2010, 12:18 AM   #7
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Default Re: Help! i'm being logged off randomly!

I have had this problem for over three months after one of the bi-weekly maintenances and have written about it extensively in other threads but I would like to write about it one more time because some incorrect hypothesis are being given for the reason. I have also talked to Ganz about it several times.

1. Being randomly logged off regardless of what you are doing has nothing to do with the new map as this has been going on for months. That you feel it is happening to you as of yesterday when the map was implemented is a coincidence of timing, in my opinion.

2. It is not happening as a result of someone having your password and logging you off.

3. It has nothing to do with your computer or which browser you use.

4. It has nothing to do with you.

5. It has everything to do with Ganz and their patchy programming.

6. Yes, being logged off randomly does occur when you have been on WW for a while, usually in a lengthy game of Atlantiles, Eager Beaver or Tile Towers (for example) or when you are room designing for a long time. It can also happen when you've been logged in for any length of time and continually doing some activity in WW. In my case, I cannot be logged on to WW for no more than 45 minutes at a time or else I will get the boot.

7. Clearing your cache is the answer we give each other on WI (and Ganz CSRs often give us this answer) when we don't know what else to tell someone. Take it from someone who has cleared her cache once an hour for days on end ... it will not fix the problem, not even for a short while.

Calling Ganz will get you no where as I've called them three times about this problem. Each and every time, without even logging into my account, they tell me it's because I have too many items in my dock and I need to keep the number of items under 200. I have fewer than 100 items in my docks, so this is just the fluff answer Ganz gives everybody when they don't know what to tell them.

However, if more people call about the problem, maybe they will start taking us seriously and actually believe us.

(a) If and when you call Ganz, tell them how long you were logged in for (roughly if you don't know exactly);

(b) Tell Ganz what you were doing at the time (playing a game, gardening, shopping, etc.);

(c) Tell Ganz how many items you have in your dock;

(d) Tell Ganz when you noticed the problem started occurring; and

(e) Tell Ganz the frequency which this occurs. Is there a pattern ?? Does it happen every hour, a few times a day ?? Once in a while ??

However, at this point in time, to the best of my knowledge, there is no solution and Ganz is not acknowledging it as a problem. It's a "deal with it" situation.

Last edited by MysticZon; 12-10-2010 at 12:31 AM..
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Old 12-10-2010, 06:29 AM   #8
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Default Re: Help! i'm being logged off randomly!

This has been happening to a LOT of people, I have a thread in the Glitch Report section. Although I'm upset that everyone is having this problem, if it is more widespread, like this appears to be, they will realize it is a problem on their end and move to correct it. They really do want us to have a good WW experience...I'll be calling them later on today to see what is going on, and I implore everyone else to do the same...I had to quit WW this morning, as I was already logged out about five times on two accounts-in about ten minutes...
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Old 12-10-2010, 10:52 AM   #9
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Default Re: Help! i'm being logged off randomly!

View Post Originally Posted by Blackie_Lab2003
I'm glad that I'm not the only one who is having this problem. I was freaking out (nearly to tears) thinking that someone was accessing my account. But then I was able to get back in and nothing has changed...

I'll try clearing my cache and report my results. Hopefully this gets resolved!
Thats what i thought too.I'm also having problems with this
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Old 12-10-2010, 07:32 PM   #10
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Default Re: Help! i'm being logged off randomly!

It only happened to me very rarely before the MAP. Now it happens A LOT, I am afraid to play any game that takes time, thereby making me more Kinzcash.
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