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Old 10-16-2010, 05:36 PM   #1
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Post Unanswered: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

WHY DID ALL MY FRIENDS ON MY PHONE DISSAPEAR AND I DONT KNOW WHY?!! HELP it started when i logged onto webkinz and i went to see if any of my friends were online and it turns out all my friends werent on my phone and i dont know what happened!!!! HELP ME!!!!!
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Old 10-16-2010, 05:44 PM   #2
I call me Twin I'm
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

First log out and log back in, Clear your cache, switch to Firefox. if none of that works you can either wait till they show up, add everyone back, or call ganz on Monday morning. Most likely this problem will self fix after maintenance as that might of been what caused your small issue - I know mine did.
PS you might want to use another color besides purple as it is reserved for GCs.
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Old 10-16-2010, 05:46 PM   #3
UMBO
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

Did you try refreshing the page?
It could also be that you had to many friends...
I hope this problem would be resolved soon!
You could also contact webkinz,
You can either call them or email too
Best of wishes to you!
-TheKatey4ever


Red and blue ink reserved for staff. Thanks.
~Jennielou

Last edited by Jennielou; 10-16-2010 at 05:49 PM..
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Old 10-16-2010, 06:00 PM   #4
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Lightbulb Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

That happened to me last year, try refreshing the page then log back in. If that doesn't work then in the suggestions section of the webkinz times newspaper write a letter to ganz and they need your user name so they can fix it. It worked for me!
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Old 10-17-2010, 08:02 AM   #5
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

ok thanks everyone 4 helping i will try all of your ideas and see if they work and as all of you said try contacting them i will do the other ideas and if they dont then i will contact webkinz but otherwise i hope your ideas work and it wont lead me 2 contacting ganz hanks everybody

:thumbsup:
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Old 10-17-2010, 12:03 PM   #6
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

Was your account expired? A few of ours did and I got a few of the welcome back codes to get them going again. All the names on the phones were gone and I had to re-add them.
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Old 10-17-2010, 05:40 PM   #7
e can all be
Banned
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

Try shutting down your computer and starting it up again, refreshing, switching browsers and clear your cookies.
View Post Originally Posted by deadpanther07
First log out and log back in, Clear your cache, switch to Firefox. if none of that works you can either wait till they show up, add everyone back, or call ganz on Monday morning. Most likely this problem will self fix after maintenance as that might of been what caused your small issue - I know mine did.
PS you might want to use another color besides purple as it is reserved for GCs.
Actually, you can not use purple ink in the TGE and the Gift exchange. In other areas of the forum you can.
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Old 10-17-2010, 11:24 PM   #8
caprica00,
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Default Re: Help!!! I NEED HELP MY FRIENDS ON MY PHONE DISSAPEARED!

We had problems with our Asian accounts...the 2 just had their phones cleared..we just had to go back to the trouble of adding friends..and yes there is a limit to the friends you can add in a day...
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