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Old 04-17-2009, 07:17 AM   #1
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Default Unanswered: Help! - I need a computer pro!

The other day I moved and laptop, and I don't know what I touched, but this happened to my Webkinz page. I haven't been able to fix it and in order to see the whole page I have to use internet explorer rather than firefox. Please, if you know what I did, or if you know how to fix it ... I've tried shifting the frame, resizing - nothing is working

Thanks,
BK
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Old 04-17-2009, 07:41 AM   #2
puppyloves
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Default Re: Help! - I need a computer pro!

i had the same prob once, are on on Firefox or enternet exsplorer? i couldn't go on WW for a hold year before my dad fixed it... first of all check your firewalls, it may be blocked. if that doesn't work try using something else like firefox. if THAT doesn't work switch back to EE and try this: when your WW log-in page pops up click on 'opshions' i havn't done this in a while... so it might be something else... then try to 'unlock' the page.

Sorry i couldn't be more help
-puppyloves
Old 04-17-2009, 08:25 AM   #3
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Default Re: Help! - I need a computer pro!

Thanks for the suggestions It's happening on firefox, so I guess I'll play on IE until I can figure out what I did
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Old 04-17-2009, 08:41 AM   #4
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Default Re: Help! - I need a computer pro!

You may have messed up your "zoom" for the webpage. It is actually fairly easy to do because you can change it by moving the scroll wheel while holding down the Ctrl button. If this is the problem you can try the same thing (hold down Ctrl while moving the scroll wheel) or you can hold down the Ctrl button while pressing the "-" key. (minus sign) There is also an option in the View menu, but it looks like the menu isn't available while you are in WW, so you would have to be on a different website to try it. Simply go to View-->Zoom-->Zoom Out.
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Old 04-17-2009, 09:13 AM   #5
puppyloves
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Default Re: Help! - I need a computer pro!

okay... glad i could help, though I'm using firefox, and i used to use IE which had the problem.
Old 04-17-2009, 09:14 AM   #6
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Default Re: Help! - I need a computer pro!

I would have to agree with msclockart and say that you probably just accidentally hit the zoom I know it's a real easy mistake to do when moving a laptop and since it's affecting one browser but not the other. If you try it and it doesn't work post on here and maybe someone can come up with something else. Good Luck!!
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Old 04-17-2009, 11:01 AM   #7
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Default Re: Help! - I need a computer pro!

This has happened to me once before... try pressing F11 when it comes to this problem. I believe that's what worked for me... Good Luck!
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Old 04-17-2009, 11:01 AM   #8
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Default Re: Help! - I need a computer pro!

thats weird
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Old 04-17-2009, 03:16 PM   #9
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Default Re: Help! - I need a computer pro!

This happened to me once.

Her eare some steps to clear it up

1.-Close webkinz window

2.-go to webkinz home page

3.-Adjust the zoom to 100%

4.-OPen up the webkinz lgin window

5.-Have fun and play!
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Old 04-17-2009, 03:28 PM   #10
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Default Re: Help! - I need a computer pro!

That happened to me several times.
You might've put it on Zoom.

Click here until it goes to 100%.

Here it is on 125%. Then you click it until it is 100%.
Click the image to open in full size.
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