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Old 06-01-2008, 12:21 PM   #1
Cattails5
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Default Unanswered: help I have a room stuck!

My webbies are sad and scared - their game room won't load. So they can't do their puzzles or go bowling or look at their new trading cards in the binder...

Seriously now, I have a room that won't load. They can go in other rooms, go to their school room, go harvest all their farm produce. But the game room won't load. It gets to loading characters and hangs up forever. I put in 10 card packs yesterday. And there's a webbie stuck in there. How do I get him out?
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Old 06-01-2008, 12:27 PM   #2
LovePuppy101
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Default Re: help I have a room stuck!

It might just be that your computer is going slow, I would try shutting thw whole thing down, and wait a couple minutes, then restart you computer, then try logging on to webkinz and getting in to that room. I hope that helps a bit! ♥
Old 06-01-2008, 12:31 PM   #3
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millieroo is a glorious beacon of lightmillieroo is a glorious beacon of light

Default Re: help I have a room stuck!

Is it the grey and white cat? I have heard that people are having issues with that one.
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Old 06-01-2008, 12:41 PM   #4
Cattails5
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Default Re: help I have a room stuck!

View Post Originally Posted by millieroo
Is it the grey and white cat? I have heard that people are having issues with that one.
YES!!!! What's the matter with him? I'm glad it isn't just me though. I hope they are going to get it fixed really soon!
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Old 06-01-2008, 12:58 PM   #5
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Default Re: help I have a room stuck!

You need to contact Ganz and here is how: 1. Click on to the Customer Service link - it is underneath the Log In button on the Webkinz Homepage, 2. Scroll down until you see the "I have Something Stuck" link, 3. Click on "I have a Pet Stuck in a Room", and 4. Fill out the form then click on "Send Request".

In a few days, you will either be able to get in the room or you will get an email from Ganz with a number to call them at in order to fix the problem. If Ganz asks you to call, you will need the tag from the stuck pet because they may ask you for the Secret Code for that pet. Hope this helps!
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Old 06-02-2008, 12:51 PM   #6
is a wacky
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Default circus car pic

lets see if this works, i just learned how to print screen and put it in paint yesterday
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