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You have already taken the first step - changing your password. Maybe if you do not have too many pets on your account you could get another account and ship all of your items to that account. After you have done this, contact Ganz and tell them that you have been stolen from and would like that account closed down. I would also reccomend telling them about that kid that Webkinzfreak011 mentioned and seeing if they can have that person banned from Youtube.
Definitley contact Ganz! That's step one!
Step two is make sure you don't have any viruses. Someone could be watching your key-strokes "what you type in" and that's how they knew your password!
Step three is defintiley don't tell anyone your password!
I'm so sorry that happened to you! That really stinks.
I am sorry to hear that this happened. You really should go through your house and check to make sure nothing else is missing...even inside storage bins and dressers. Also when you call Ganz you have to hit zero over and over again to get a human being. And since you changed your password it is clear that you have a least one of your codes. But try and collect as many of your codes as possible and hide them some place good, like under your bed between the frame and matress...that is where I hide all my tags used or unused.
Also seeing as you have deleted your phone it may be tougher for Ganz to trace the KinzPost but I am not sure that it is entirely impossible. So I would give it a shot you have nothing to loose by requesting for them to do this.
And if you do have a second account than send anything expensive and difficult to replace. Ex. Even if the Wizard TV is your favorite, but you have an Egyptian TV or a special PSI...than send the ones that can't be bought at the Wshop. Hopefully Ganz will be helpful seeing as it is 2 items and maybe they would be more willing to replace because it isn't an entire acct. that has been emptied.
Also another thing to remeber is to avoid logging into WW at school or public places...anyone could be peeking. Hopefully nothing more will happen since your password has been changed. Keep us posted. Again I am so sorry this happened. And good luck with Ganz
I am so sorry to hear that you got hacked! I really don't have any good advise other than changing your password and contacting GANZ, and I know many other people have already told you that. Did you check all your rooms and see if anything was relocated or missing? I only keep people I know in person on my kinzphone of the account that I have a lot of valuables. I hope GANZ will help you nad solve this problem soon! Good luck!
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