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Old 12-21-2008, 11:42 AM   #1
dawns37
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Default Unanswered: Help i finally found all the charms but I didnt get the grand prize!!

I finally found all the charms in the forest took me a year and I was so excited when I saw the picture of the crown light up and I went to my dock and its not there?? I was waiting so long for that!Please help me
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Old 12-21-2008, 11:54 AM   #2
lucky3900
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

Well first of all, congratulations on finding all the charms! I really wish I could help you but honestly I don't know what to do. Maybe if you tried logging in and out it would come into your dock. Or mabye if you cleared your cache it would load the file instead of blocking it? I'm not sure!
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Old 12-21-2008, 11:57 AM   #3
punkaroo2000
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

This happened to me and I did a search, there is a thread that tells you how it happens. And that you need to call ganz and they have to put the tiara in your dock. I've called 3 times and left a message and no one has called me back though. I've been trying since before halloween to get mine. Its just hard to make phone calls with little ones running around.
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Old 12-21-2008, 12:09 PM   #4
maltingheartforcats
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

It was on the front page awhile ago, telling users how to do this..
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Old 12-21-2008, 12:12 PM   #5
i love
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

Congradulations on collecting all of the charms! It is just probably webkinz being "glitchy" like usual. I would contact Ganz and tell them that you did not get your tiara and they will investigate and you will get it! I hope I could help. If oyu have any questions, feel free to pm me.
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Old 12-21-2008, 12:15 PM   #6
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

I finally found my last charm after more then a year of searching and it has been over 3 weeks and still I have not gotten my grand Prize. Good Luck trying to get it. I have not gotten a call back for that yet.

Last edited by a3doglife; 12-21-2008 at 12:19 PM..
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Old 12-21-2008, 12:19 PM   #7
wailin
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

My wife has been waiting for 3 months, my best friend for two, and I have been waiting for over a month myself(for 2nd account). I'll stay glued here too if there is any good advice.
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Old 12-21-2008, 12:39 PM   #8
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

Conrats on getting all of your charms. My daughter got all of hers and she did not get her tiara. I guess we just have to stay patient while Ganz returns all the phone calls. I know they were flooded last Friday due to the glitch and everyone calling about not getting the bonus tiara. Good luck to all us.
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Old 12-21-2008, 12:39 PM   #9
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

Yep -- it happened to me too. You need to call Ganz, here's a link to the phone number:

http://www.webkinzinsider.com/forum/...r-t247012.html

You'll have to leave a voicemail, and they will call you back in a day or so. If you are not there, they'll leave a phone number with a special extension number. Call that back during business hours and you'll get right through to help. I had my prize within 20 minutes of talking to a person. They are very nice and helpful! Congrats!!
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Old 12-21-2008, 01:11 PM   #10
dawns37
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Default Re: Help i finally found all the charms but I didnt get the grand prize!!

Thank you so much for all your help,it is very frustrating,I did log out and came back that didnt work,so I called the number you guys left and left a message so hopefully I will hear back,thanks again for everyones help Merry Christmas!
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