Rare times in local KT. Place your mouse over times and items for time conversions and info.
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You should try filling out the stuck item form, because it seems to be stuck somehow. That will get you much better results than emailing them. Of course a phone call will help, too, if you are an adult or have an adult who will call for you.
Wow, that's strange. Maybe when you put it in the room, you put it behind some furniture. It might still be there, but you might just not be able to see it! Try removing the furniture in the room, and maybe you'll find it again. Good luck!
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