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Old 05-02-2010, 07:32 PM   #1
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Default Answered: Help- I don't know what to do anymore

Over 2 weeks ago, I wrote to Ganz on the Webkinz site.
I had a Blue Plasma Ball, and when I loaded it in one of my pets rooms, IT VANISHED. I logged out and back in several times, I deleted "cookies" and logged back in, but IT WAS GONE.
Now, I keep writing to Ganz and they have not yet answered me.
It took me a long time to collect my Wish Tokens to get that, and I had it for about 1 minute before it Vanished.
I really don't know what to do anymore. I just want my Plasma Ball back, and Ganz doesn't seem interested enough to even answer me.
Any suggestions?
DeeDee (faco1, faco2 , & faco111)
dammo14 is offline Female
Best Answer - Posted by DragonsFly
Did you try emailing them a second time? I would try either that or fill out the Stuck Item form. Even though it is not exactly a stuck item they might be able to find it for you that way...
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Old 05-02-2010, 07:35 PM   #2
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Default Re: Help- I don't know what to do anymore

Wow, that seems unusual that it would take them that long to respond back, the longest i've waited is 5 days. If I were you I would try calling them in the morning and speaking to a live person. You can't always count on email and that they received it, you just never know. They should hopefully be able to help you.
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Old 05-02-2010, 07:37 PM   #3
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Default Re: Help- I don't know what to do anymore

I think you may mean the Red Plasma Ball. I think the only way you will get any results is to call them at (866)32-5469. If you are not of age than have an adult call for you. You will probably get your plasma ball back if you do this. Good Luck. I hope it works.
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Old 05-02-2010, 07:40 PM   #4
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Default Re: Help- I don't know what to do anymore

Hmmm.. maybe try calling them instead?? I'm sure they get a lot of emails, so they probably haven't received it yet. So calling would be a better thing to do. Just make sure you or the person who calls is over the age of 18.
Hopefully you can get it back soon!! How sad, you wait forever for something and when you get it, it disappears. I'm sure you can get it back though and hopefully this never happens again!
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Old 05-02-2010, 07:46 PM   #5
ould you?
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Default Re: Help- I don't know what to do anymore

are you sure it was blue or was it yellow or red? Because if it was actually blue, then it must be a glitched item because there are no bloe plasma balls yet.
I suggest calling Ganz, emailing them, or tweeteing them
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Old 05-02-2010, 09:44 PM   #6
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Default Re: Help- I don't know what to do anymore

View Post Originally Posted by Amygirl8
are you sure it was blue or was it yellow or red? Because if it was actually blue, then it must be a glitched item because there are no bloe plasma balls yet.
I suggest calling Ganz, emailing them, or tweeteing them
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Old 05-03-2010, 10:40 AM   #7
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Default Re: Help- I don't know what to do anymore

I have a similar situation with my year 4 Webkinz Day trophy. I placed it on my Aztec coffee table, left the room, and when I came back it was invisible! I had a feeling it was still 'there', because I couldn't put anything else on the table (I got the "Sorry, there is no more room in that container" message). I removed the table, logged out, an after logging back in, the trophy was visible again, but now it's stuck I will have Ganz unstick it at some point.
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Old 05-03-2010, 12:57 PM   #8
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Default Re: Help- I don't know what to do anymore

There's no such thing as a Blue Plasma Ball in the Webkinz World system. There's an Electric Blue Mauna Loa Lamp, and a Red and Yellow Plasma Balls.

If Ganz isn't getting back to you, it could be because they don't understand what you are asking about.
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Old 05-05-2010, 11:26 AM   #9
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Default Re: Help- I don't know what to do anymore

Sorry for the misunderstanding- it is RED
In my original message to Ganz- I did write "RED"
It has now been another 3 days- and no word or help from Ganz
Thanks everyone for all of the answers.
dammo14 is offline Female
Old 05-05-2010, 11:54 AM   #10
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Default Re: Help- I don't know what to do anymore

Did you try emailing them a second time? I would try either that or fill out the Stuck Item form. Even though it is not exactly a stuck item they might be able to find it for you that way...
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