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Old 03-04-2008, 04:55 PM   #11
chubchub loves Cake
Gift Guru
angelofharlem's Avatar
angelofharlem challenges the impossibleangelofharlem challenges the impossible
angelofharlem challenges the impossibleangelofharlem challenges the impossibleangelofharlem challenges the impossible

Default Re: Help I Didnt Get A Exlusive Item With My Pets!!!!!

Sorry to hear this
It has been happening a lot us too.
Try to email or call the
the other number I guess doesn't work

push 0 and leave a message they should get back to you within a day or two

Good luck
Take care
heres another email

Last edited by angelofharlem; 03-04-2008 at 04:56 PM.. Reason: more info
angelofharlem is offline Female
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Old 03-04-2008, 04:58 PM   #12
Gift Guru
momlovestocook's Avatar
momlovestocook is just really nicemomlovestocook is just really nice

Default Re: Help I Didnt Get A Exlusive Item With My Pets!!!!!

I have always had good luck with customer service. I was on the phone with them today and they gave me all the missing items we have had from adoptions in the last week. Was all taken care of withing a couple of minutes.
When you email them, they will probably send out a form type email. I always email right back, restating the problem(because the email they send doesn't really cover the problem). After that, I usually get a real person email and go from there. It may take a while, but I have always had the problems looked after.
momlovestocook is offline

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