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Old 09-23-2008, 04:45 PM   #1
Lil Kinz
reykids is an unknown quantity at this point

Default Unanswered: Help- I did not get my POM gift!

I just logged in my bull frog and I did not get my POM items. It said 0 kinz cash and nothing else was on the screen. I saved the screen, but don't know how to uplod it into a message to show you.
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Old 09-23-2008, 04:54 PM   #2
aweicker
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Default Re: Help- I did not get my POM gift!

log out, then log back in and take your pet to a new room.

check your dock to be certain that your POTM gift is not there.

then call or email ganz to report the problem.
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Old 09-23-2008, 05:05 PM   #3
wajiha44
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Default Re: Help- I did not get my POM gift!

Ya log in and out. If that doesnt work call Ganz. Sorry to hear that
Old 09-23-2008, 05:45 PM   #4
is smitchellicious
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Default Re: Help- I did not get my POM gift!

Hmmm, oddly enough this is the 2nd thread I've seen about this so there must be something up. I would contact Ganz. The one and only time this happened to me was when they were coming out with the Carnival Strength tester. The graphic was no loaded so I thought I got nothing. It is possible you received a new item they might be releasing (and entirely possible it was just a glitch). A CS rep can tell you if that is the case. Good luck!
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Old 09-23-2008, 06:11 PM   #5
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Default Re: Help- I did not get my POM gift!

As other have said log out then log back in. In the past when this has happened to my (5 times in the past no less!) When I logged back in the itmes where either in the dock or it did the ta-da thingy again and I opened up the gift bag again. 2 times it gave me an extra wish token... that later dissapered from the wish factory. Ah well. easy-come, easy-go.

If neither thing happens for you then email or call Ganz they have the # and email posted in one of the blue stickies. Take care I hope this helps!
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Old 09-23-2008, 06:14 PM   #6
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Default Re: Help- I did not get my POM gift!

This happened to me last month. I had to log out and back in 2 times. The second time I ended up with double the gifts, so it ended up being a pretty good glitch. Good luck!
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Old 09-23-2008, 07:18 PM   #7
i know what it is!
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Default Re: Help- I did not get my POM gift!

That has never happen to me, but like everyone else has said log out then log back in a couple times, then if that doesn't work contact Ganz.
Also welcome to Webkinz Insider!
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Old 09-23-2008, 07:22 PM   #8
maltingheartforcats
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Default Re: Help- I did not get my POM gift!

Are you SURE that you adopted the Regular Sized Bullfrog? if so,
-log out then back in
- go to a new room
- call/contact Ganz
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Old 09-23-2008, 08:46 PM   #9
ow I'm a
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Default Re: Help- I did not get my POM gift!

well did you adopt the pet this moth or before? if you adopt the pet before september it won't work you have to adopt the pet the moth it is fetured! I hope this helps!
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Old 09-23-2008, 09:57 PM   #10
lucky3900
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Default Re: Help- I did not get my POM gift!

Yes that has happened to me too with My Clydesdale last month! I was soo mad and I called Ganz and they still never resolved the problem. They had said that they would return it with a "favor" but never did as far as I'm concerned!
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