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Old 08-25-2010, 10:37 AM   #11
Webkinz :)
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Default Re: Is my webkinz account taken over??

View Post Originally Posted by PinkPonyLove560
I tired logging in today and it says please make sure your password is correct and I thought it was wrong so I copied and pasted it and it still didn't go through!! I changed my password 2 times and still no luck, what's happening??

I MEANT I TRIED LOGGING IN SORRY
HEY MY FRIEND COULDN'T IT SAID THE PASSWORD WAS WRONG BUT MINE WORKED WEIRD sorry i didn't mean to ran : tdpuppy: i love tye die pups
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Old 08-25-2010, 02:07 PM   #12
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Default Re: Help! I can't log in ever!

Hmm, this sounds very odd and frustrating! As it has never happened to me, I will just give you some suggestions of what I would try.

#1, Clear your cache. Here is a thread on how to do it: http://www.webkinzinsider.com/forum/...-cache-534364/

#2, Try a different browser. Google Chrome is a great one!

#3, Shut down/re-boot your computer.

#4, Call [notranslate]Ganz[/notranslate] at 1-866-WEBKINZ

Good luck!!
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Old 08-26-2010, 09:26 AM   #13
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Default Re: Is my webkinz account taken over??

View Post Originally Posted by PinkPonyLove560
I tired logging in today and it says please make sure your password is correct and I thought it was wrong so I copied and pasted it and it still didn't go through!! I changed my password 2 times and still no luck, what's happening??

I MEANT I TRIED LOGGING IN SORRY
Have you tried cleaning out your cache? If none of these these things are working, you should call [notranslate]ganz[/notranslate] tech support and see what is going on. My webkinz was hacked into just a few weeks ago and it would say make sure info is correct. they got away with some of my psi's.
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Old 08-26-2010, 09:42 AM   #14
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Default Re: Help! I can't log in ever!

Yes, try using a different browser. That's very strange though....
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Old 08-27-2010, 01:27 AM   #15
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Default Re: Help! I can't log in ever!

About not being able to get to the screen where you enter your username & password...

Is it possible that you have pop-ups disabled?
Maybe the login page is trying to pop up in a different window, and it can't. Maybe you have to enable pop-ups (through the 'tools' drop-down menu in internet explorer)?

If it turns out that is the case, when the new window pops up after you 'allow' pop-ups, I would clip and paste the URL into your main browser window, and bookmark it, so you can go to that page directly next time, without first going to the welcome page. You can then re-enable your pop-up blocker.
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Old 08-27-2010, 09:03 AM   #16
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Default Re: Help! I can't log in ever!

Here is a direct link to the username and password screen:

Welcome to Webkinz

If that doesn't work, then maybe your computer is blocking the site. It could be blocked by your firewall or virus protection software or by parental controls (if your parents have blocked the site) or by ??
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