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Old 09-21-2008, 03:40 PM   #1
I have 20
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Default Unanswered: help! i cant get on to one of my accounts!

i put in my username and password and it says please check yyour password and make sure its correct
i put in the username andclick forgot password and i get a new password put it in and it says the sam thing! i trey it again same thing! im pretty sure everything is correct! i havent been on this account in months!
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Old 09-21-2008, 03:45 PM   #2
Edward♥Cullen
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Default Re: help! i cant get on to one of my accounts!

check your username and see if you are typing it right
double check that your typing the new password right
make sure capslock isnt on
if u have numbers in ur username/password make sure num lock is on
if your sure your usename/password is right after you check evrything i said then call customer support
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Old 09-21-2008, 03:45 PM   #3
 
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Default Re: help! i cant get on to one of my accounts!

Try clearing your cache. - Make sure your account is spelled right.
make sure you have the correct new password...

check caps lock and number lock ... and if worse comes to worse contact GANZ.
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Old 09-21-2008, 03:56 PM   #4
Call me Tully
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Default Re: help! i cant get on to one of my accounts!

do wut all them said above and you shouldn't have a prob good luck


also maybe the account got closed
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Old 09-21-2008, 03:57 PM   #5
k9mp
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Default Re: help! i cant get on to one of my accounts!

someone may have changed your password...a hacker.

But you should contact ganz and tell them your username and old password and they will help you
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Old 09-21-2008, 06:14 PM   #6
ow I'm blonde and
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Default Re: help! i cant get on to one of my accounts!

Sounds like someone may have changed your password if everything is spelt correctly, try sending an email to ganz at support@webkinz.com if this problem does not fix itself good luck
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Old 09-22-2008, 01:26 AM   #7
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Default Re: help! i cant get on to one of my accounts!

Is it possible that your account expired if you haven't been on it in months?
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Old 09-22-2008, 05:57 PM   #8
derrie100
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Default Re: help! i cant get on to one of my accounts!

use your secret code
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Old 09-22-2008, 05:58 PM   #9
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Default Re: help! i cant get on to one of my accounts!

1. Use your Secret Code.

---OR---
.
Make sure caps lock isn't on
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Old 09-22-2008, 06:10 PM   #10
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Default Re: help! i cant get on to one of my accounts!

You need to use a secret code to go in and change your password. Also, make sure you are capitalizing correctly.
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