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Old 04-29-2009, 04:40 PM   #1
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Question Unanswered: Help I can't get my Cash Cow Trophy to move!

Hello,
This has been like this ever since I got it and it is bugging me. When I put my mouse over it, it doesn't do the fingure thing so I can click on it. Instead it just says the same and I can't click on it. Do you know how to fix this? Please help If this doesn't make sence just tell me and I will try to tell you better.
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Old 04-29-2009, 04:57 PM   #2
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Angry Re: Help I can't get my Cash Cow Trophy to move!

I feel really bad 4 u because this happened to me . . . i hope u can find out how to fix this soon
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Old 04-29-2009, 05:00 PM   #3
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Default Re: Help I can't get my Cash Cow Trophy to move!

I have had this happen with my Cash Cow Trophy, more than once.

You can go to the log in page and click on Costumer Support and then click on I have an item stuck.
The times I had this happen they were fixed within a day.
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Old 04-29-2009, 05:02 PM   #4
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Default Re: Help I can't get my Cash Cow Trophy to move!

I have the same issue with my Cash Cow trophies.

Go to Webkinz.com. Then click on Customer Service.

Eight questions down is " I have something Stuck? " Click on it.

Go to I have an item stuck in the room. Click on it.

Fill out your info and Ganz will get it out of your room and back in your dock.

The only problem is that putting it back in another room has the same chance of getting stuck again.


Hope I helped.
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Old 04-29-2009, 05:05 PM   #5
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Default Re: Help I can't get my Cash Cow Trophy to move!

Thanks everyone I will do that in a couple of minutes
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Old 04-29-2009, 05:06 PM   #6
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Default Re: Help I can't get my Cash Cow Trophy to move!

View Post Originally Posted by Collie Lover
I have had this happen with my Cash Cow Trophy, more than once.

You can go to the log in page and click on Costumer Support and then click on I have an item stuck.
The times I had this happen they were fixed within a day.

This is an excellent way to have the problem corrected, just be aware there is a glitch with this item so anytime that you are moving it around remove it to your dock, do not set it on the floor or it will just become stuck again. If you have more than one they will all be in your dock when it is corrected so just remember about the floor. Good luck.
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Old 04-29-2009, 05:17 PM   #7
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Default Re: Help I can't get my Cash Cow Trophy to move!

Ok i'll make sure I don't set it on the floor again Thanks
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Old 04-29-2009, 05:35 PM   #8
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Default Re: Help I can't get my Cash Cow Trophy to move!

I second the idea for mailing customer service - my experience is that they're very fast! Hope you'll get your item back to normal soon
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Old 04-29-2009, 06:24 PM   #9
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Default Re: Help I can't get my Cash Cow Trophy to move!

thanks I did what I am sopost to do now I must wait
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Old 04-29-2009, 07:42 PM   #10
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Default Re: Help I can't get my Cash Cow Trophy to move!

Glad it worked out for you..... maby it will for me
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