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Old 08-11-2008, 03:46 PM   #1
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Angry Unanswered: Help, I can't get into Webkinz world!

Hi all,

I keep trying to get into WW, but it's taking ages to load, and then it totally fails to load in the end. What can I do and is anyone else having problems getting into WW right now?

Thanks in advance!
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Old 08-11-2008, 03:49 PM   #2
ceedar11
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Default Re: Help, I can't get into Webkinz world!

Hmmm...........I haven't had any problems. Try contacting Ganz if nothing wokrs in a few days @ Support@webkinz.com
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Old 08-11-2008, 04:01 PM   #3
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Angry Re: Help, I can't get into Webkinz world!

Thanks for the help, but I don't want to be waiting too long for a reply, I want to go in WW tonight. Has anyone got any other ideas that I could try? Thanks!

- It's now been saying "loading" at 0% done, for over five minutes now... I'm stuck!
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Old 08-11-2008, 04:05 PM   #4
wackywhoplays
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Default Re: Help, I can't get into Webkinz world!

you can try clearing your cache. if you're using your parents' computer, get their permission first. if you have windows, i'll give you the directions. if you have a mac, the directions are in the ww help section under technical difficulty.

to clear your cache, to to tools, delete browsing history, delete files, delete history. you could also try running a virus scan, &/or shutting the computer down. but again, i must emphasize, if you are using someone else's computer, get their permission first.

good luck.
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Old 08-11-2008, 04:06 PM   #5
ceedar11
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Default Re: Help, I can't get into Webkinz world!

YOu can try the help line, but that's all I can think of!
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Old 08-11-2008, 04:10 PM   #6
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Default Re: Help, I can't get into Webkinz world!

I'm in! I haven't a clue what happenned, but i'm in now!

A big THANK YOU to both of you who replied offering your help, I really appreciate it! Thanks very much!

---------- Angel Cake added 1 Minutes and 45 Seconds later ----------

Thanks again you two, rep points for you both!

Last edited by Angel Cake; 08-11-2008 at 04:10 PM.. Reason: Automerged Doublepost
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Old 08-11-2008, 04:10 PM   #7
mvbelb
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Default Re: Help, I can't get into Webkinz world!

Ahh I got on and my clubhouse is open!
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Old 08-11-2008, 06:11 PM   #8
MEH! ▼
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Default Re: Help, I can't get into Webkinz world!

The same thing is happening to me.

Just try to be patient. Maybe they are working on the clubhouse, so it is actually a good thing to wait for.
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Old 08-11-2008, 06:19 PM   #9
koalababy1324
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Default Re: Help, I can't get into Webkinz world!

have you tryed going through costumers service? I have gotten thorough that way before.
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