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Old 07-29-2009, 10:22 PM   #1
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Angry Unanswered: HELP! I can't get into my room!

Help there is a certain room in my house that I cant get to load! All my other rooms will access but not it. I don't have any rare items in it and it's just a medium sized room but I have my sig. golden retriever and ring tailed lemur! I'm not too worried about my ring tailed lemur but I'm super worried aout my signature retriever! Please help me! thanks in advance! P.S. I mean besides contacting GANZ 'cause well, you know why!
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Old 07-29-2009, 10:32 PM   #2
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Default Re: HELP! I can't get into my room!

Did you try clearing your cache, restaring computer, etc?
I think there's 2 things it can get stuck on. One is if it gets stuck on "loading furniture" then an item is probably stuck and you need to fill out the form on the webkinz site for stuck item in a room.
If it gets stuck on "loading characters" it's most likely the pet in the room. Try waiting a little while and seeing if it will load, it might take a couple minutes. Or go to a pet in a room next to it and try walking through the door. Clearing your cache would probably help if it's a pet, though.
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Old 07-29-2009, 10:34 PM   #3
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Default Re: HELP! I can't get into my room!

Try the usual: clear your cache and restart your computer. Check it tomorrow, and if it's still not loading, you may have to call Ganz. Sorry.
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Old 07-30-2009, 08:52 AM   #4
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Default Re: HELP! I can't get into my room!

Hi,

On the WW Login screen, Click on the "Customer Support" button, then choose "I have something stuck," select "My room freezes..." option.

This happened to me because I had too much furniture in a "Storage" room. I couldn't do anything about it--reloading, clearing cache etc didn't help. The Ganz support folks acknowledged my inquiry and had it fixed within a day.

Hope this helps--
Good Luck!
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Old 07-30-2009, 11:14 AM   #5
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Default Re: HELP! I can't get into my room!

I have encountered that problem a few times xD.Here are the main reasons why this happens:Your room is too full of things and webkinz can't handle another code in the room,I say code because everything in webkinz is made up of codes and when a computer(or site) can't take any more,then it simply won't let any more in.Another reason could be that you have something blocking the doorway xD A few times I couldn't get into my room becuase I had a chair or a counter blocking the way,so eventually what I did was take the long way around my house and got in,then moved everything away from my doorways. Finally,as everyone else said,you could clear your cache and hope that that works I hope this helps!
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Old 07-30-2009, 08:43 PM   #6
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Default Re: HELP! I can't get into my room!

View Post Originally Posted by sassylove
I have encountered that problem a few times xD.Here are the main reasons why this happens:Your room is too full of things and webkinz can't handle another code in the room,I say code because everything in webkinz is made up of codes and when a computer(or site) can't take any more,then it simply won't let any more in.Another reason could be that you have something blocking the doorway xD A few times I couldn't get into my room becuase I had a chair or a counter blocking the way,so eventually what I did was take the long way around my house and got in,then moved everything away from my doorways. Finally,as everyone else said,you could clear your cache and hope that that works I hope this helps!
This has just happened to me today. But I know that I filled my room to full of my Zingoz Trophies and bears. I blocked every doorway and every single open space in the room so my pet has no where to jump out of bed when you enter the room. I tried sending note to Webkinz off the customer service page and still nothing. Should I call them in the morning?
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Old 07-30-2009, 09:55 PM   #7
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Default Re: HELP! I can't get into my room!

View Post Originally Posted by imp17
This has just happened to me today. But I know that I filled my room to full of my Zingoz Trophies and bears. I blocked every doorway and every single open space in the room so my pet has no where to jump out of bed when you enter the room. I tried sending note to Webkinz off the customer service page and still nothing. Should I call them in the morning?

Imp,

When I had that problem, Ganz took 1-2 days to fix it after I contacted customer support.

Good luck!
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