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Old 01-18-2008, 12:58 PM   #1
samantha155
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Default Unanswered: help help please someone help

ok so my sister was putting an exclusive item in her room and it loged her off when she got back on the item was gone nothing its no where

another question i have is i have a few items that show in my room but when ever i try to click them its like there not there but i can see them is there anyone who knows what me and my sister can do please help and thanks
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Old 01-18-2008, 01:02 PM   #2
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Default Re: help help please someone help

ok don't panic...

First log out and then clear your cache and cookies on the computer...you do this buy going to your tools on the internet bar. Internet Options and temp internet files and hit the clear button

then turn off your computer and reboot, log in and hope its in the room

if that still does not work - call ganz and they can help you - you have to usally leave a message but they called me back after a couple of days

good luck
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Old 01-18-2008, 01:22 PM   #3
samantha155
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Default Re: help help please someone help

thanks ill try

---------- angelbaby155 added 16 Minutes and 55 Seconds later ----------

the first thing didnt work so ill call ganz does anyone have there phone #?

Last edited by angelbaby155; 01-18-2008 at 01:22 PM.. Reason: Automerged Doublepost
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Old 01-18-2008, 01:24 PM   #4
ask away ;)
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Default Re: help help please someone help

hi

their phone number is 1-866-WEBKINZ
and their e-mail address is support@webkinz.com
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Old 01-18-2008, 04:46 PM   #5
samantha155
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Default Re: help help please someone help

thanks i wrote them
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Old 01-18-2008, 07:48 PM   #6
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Default Re: help help please someone help

good luck - I hope they can help you
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Old 01-18-2008, 08:47 PM   #7
JESS1CA
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Default Re: help help please someone help

Try to call GANZ at 1-866-WEB-KINZ
Old 01-18-2008, 08:51 PM   #8
I'll PM my Wkz ID...
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Default Re: help help please someone help

If the things that you can't get to were sitting on things....

If you remove other items that are sitting on tables, etc, then these things might sit back down on their table, etc... be sure the table, etc is still there

Sometimes when there is alot of items in a room on tables, then some float or do weird things

Hope this helps!
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