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Old 10-29-2007, 03:02 PM   #11
Gift Guru
 
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Default Re: Help Help!!!! Im Missing Lots Of Rare And Exclusive Items!!!!!!!

Right now, we have a thread going on about this, we post what we are doing when we get this message, and our info goes straight to Ganz, and it is used to solve this problem, but this does not gaurentee we get out items back Wish I could leave you a link. There is also a form on the Webkinz Homepage to fill out for a missing item. Sorry about your loss!
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Old 10-29-2007, 03:13 PM   #12
lmsund
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Default Re: Help Help!!!! Im Missing Lots Of Rare And Exclusive Items!!!!!!!

Ok folks, here is my reply from Ganz regarding my lost items. I must say nothing is blocking a doorway nor is the room overloaded. Looks like Ganz is not going to make good on this glitch!

Hello,

Thank you for your question regarding missing or lost items/Kinzcash.

While it is not a regular occurrence, missing items/Kinzcash can be caused by a momentary ‘hiccup' in Webkinz World. This has been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused

Thank you,

Webkinz Customer Support

---------- Arwin added 9 Minutes and 9 Seconds later ----------

what is the thread called? I have found many threads addressing glitches with ganz and responded to them. The one you mentioned is what I need.

Last edited by Arwin; 10-29-2007 at 03:13 PM.. Reason: Automerged Doublepost
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Old 11-11-2007, 08:16 PM   #13
mmmcheer101
Gifted
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Default Re: Help Help!!!! Im Missing Lots Of Rare And Exclusive Items!!!!!!!

which online form did you use???? i didnt know they had one. i just emailed them.
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Old 11-14-2007, 04:30 PM   #14
redanpink
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Default Re: Help Help!!!! Im Missing Lots Of Rare And Exclusive Items!!!!!!!

You might have to mail webkinz and let them know
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Old 11-15-2007, 02:58 PM   #15
Gifted
 
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Default Re: Help Help!!!! Im Missing Lots Of Rare And Exclusive Items!!!!!!!

i lost a rare item, a 50% off coupon, and a Rainy day window. I still haven't gotten them back.
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