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Old 10-31-2008, 11:38 PM   #1
Rebecha
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Default Unanswered: Help! Help! Help!

I have been waiting to add my hippo to my account for today be cause it is November's Pet Of The Month. I just added her to my account and I didn't get a Pet Of The Month gift! For October I adopted the Pug for Pet Of The Month and an issue happened where I was given the gift, but when I oppened it, there was nothing there! I can't believe this! :fp: Becca
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Old 10-31-2008, 11:42 PM   #2
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Default Re: Help! Help! Help!

The pug POTM gift problem (nothing) was very common, and WI had an article on it, and many members called ganz. As for this months' POTM, all I can think of is The kinztime was not over midnight or "0", or: this problem sometimes appears on accounts, randomly, and these people do not get gifts, however, they appear in their dock a while (weeks-months) later. . These are some theories I have for your problem...
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Old 11-01-2008, 12:29 AM   #3
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Default Re: Help! Help! Help!

A lot of people wait until day 5 of the month to upload the POTM. I had the similar problem last month with two accounts and it took Ganz 16 days to give us our stuff. Hope they sort it out for you, be sure to call them or email ASAP.
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Old 11-01-2008, 01:07 AM   #4
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Default Re: Help! Help! Help!

I am so sorry that this happened to you twice. It has happened to me , but have found the items a hour or two later, but never got the money!
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Old 11-01-2008, 09:39 PM   #5
Rebecha
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Default Re: Help! Help! Help!

I am going to be so upset if I do not get my Pet Of The Month Items

:fp: Becca
Old 11-01-2008, 09:41 PM   #6
Toph is a
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Default Re: Help! Help! Help!

View Post Originally Posted by Rebecha
I am going to be so upset if I do not get my Pet Of The Month Items

:fp: Becca
You can call GANZ, and they will fix it, then you will get your items and kc!
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Old 11-01-2008, 09:42 PM   #7
Edward♥Cullen
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Default Re: Help! Help! Help!

Call Ganz at 1-800-WEBKINZ. When it says to leave a message press 0 and you can talk to a customer service rep.
I'm so sorry this happened to you and i hope you gett all of tou POTM items.
~E-Angel
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Old 11-01-2008, 09:44 PM   #8
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Default Re: Help! Help! Help!

I hope you get your present--this happened on an account I help manage for the cheeky monkey and things eventually showed up.

best of luck on recieving your gifts,
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Old 11-01-2008, 10:39 PM   #9
petlover0416
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Default Re: Help! Help! Help!

ok from now on you need to wait a week afer the beginning of the month before adopting. if you havent recieved your items in your dock aftrr a couple of days then you should contactganz
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Old 11-01-2008, 10:42 PM   #10
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Default Re: Help! Help! Help!

I had this problem with the clydesdale. I logged out and in four times in a row and ended up with two of everything. I hope you have the same luck. If not, call. They will call you back within 48 hours. Don't give up and good luck!
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