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Old 09-24-2009, 10:16 PM   #1
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Default Unanswered: Help!!! Green screen only.

My ww on my main account was fine all day. Then I got please wait and had to x out. I went to log back in and now all I get is green screen. Yet all my other accounts work. This is my main account with all my stuff and animals. What the heck can I do to fix it? I tried all the normal fixes please help!
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Old 09-24-2009, 10:22 PM   #2
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Default Re: Help!!! Green screen only.

I am having the same issue. Looks like a Ganz problem. Thanks for the post. We are not alone..........................................
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Old 09-24-2009, 10:23 PM   #3
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Default Re: Help!!! Green screen only.

I'm pretty sure that's just a glitch or maybe the server your main account is one is just overloaded. Like you probably know, WKW is more prone to glitches because of Fallfest. If you're not in a hurry, I'd wait it out and try again tomorrow morning.
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Old 09-24-2009, 10:34 PM   #4
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Default Re: Help!!! Green screen only.

I have only found that glitch on two (so far) of our seven accounts....at first I thought maybe it was a 'deluxe' issue, but I have gotten into one of our deluxe accounts (so far).
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Old 09-25-2009, 09:29 AM   #5
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Default Re: Help!!! Green screen only.

Hi there! Sorry to hear that you're having problems but try these steps

1. Clear your cache - make sure that your Favorites aren't too big- its pretty hard on your computer when you have a lot of Favorites.
CLICK HERE FOR THE LINK TO LEARN HOW TO CLEAR YOUR CACHE
2. Try downloading Firefox 3.5 (newest version) its a lot faster and I've been able to log into Webkinz
CLICK HERE FOR THE LINK
3. Try downloading the latest version of Internet Explorer 8 (newest version) and I have been able to log into Webkinz on Internet Explorer 8
CLICK HERE FOR THE LINK
4. Try downloading the latest version of Flash Player (this is what Webkinz uses and since they updated the site I think they might need you to update it)
CLICK HERE FOR THE LINK
5. Contact me if you have anymore problems you can do that in PM and VM. Thank you!

Here are some links that might help you
--


~xxaeroxx


Last edited by xxaeroxx; 09-25-2009 at 01:21 PM..
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