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Old 05-13-2008, 08:30 AM   #1
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Default Unanswered: Help! Green Screen

Two of our families three accounts haven't been able to log on the last two days. They keep getting a blank green screen. Our third account is working fine. Any suggestions?
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Old 05-13-2008, 08:35 AM   #2
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Default Re: Help! Green Screen

the similar thing is happening to me but it wont let me even get to the login screen..wierd
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Old 05-13-2008, 08:55 AM   #3
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Default Re: Help! Green Screen

We've emptied our cache and cookies, but no luck.

---------- smwcat added 12 Minutes and 4 Seconds later ----------

We missed the Wheel of Wishes yesterday because of it. Very sad!

Last edited by smwcat; 05-13-2008 at 08:55 AM.. Reason: Automerged Doublepost
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Old 05-13-2008, 08:59 AM   #4
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Default Re: Help! Green Screen

the only thing that works for me is restarting your computer
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Old 05-13-2008, 09:06 AM   #5
NanaAboo
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Default Re: Help! Green Screen

View Post Originally Posted by smwcat
Two of our families three accounts haven't been able to log on the last two days. They keep getting a blank green screen. Our third account is working fine. Any suggestions?
Try this. I've had it work when I got the blank white screen and the green screen.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording".

After I did all that it worked fine for me. Hope this helps!
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Old 05-13-2008, 09:19 AM   #6
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Default Re: Help! Green Screen

Thank you Aboo!! It seems to have done the trick. My little ones will be very excited when they get home from school.
Many thanks.
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Old 05-13-2008, 09:34 AM   #7
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Default Re: Help! Green Screen

Its been two days for us. We can get on by going to parent area/ customer support. I also use elubin.com you can launch WW from the site..
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Old 05-13-2008, 10:00 AM   #8
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Default Re: Help! Green Screen

View Post Originally Posted by smwcat
Thank you Aboo!! It seems to have done the trick. My little ones will be very excited when they get home from school.
Many thanks.
You're welcome. It's always terrible when the little ones are disappointed. I have 7 grandchildren and all but 2 play Webkinz.
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Old 05-13-2008, 10:39 AM   #9
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Default Re: Help! Green Screen

Same here 1 of 3 accounts gets the green screen! i'll have to try a few things mentioned above,funny though,i can get on that one account from the laptop!
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Old 05-13-2008, 10:41 AM   #10
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Default Re: Help! Green Screen

That's a lot of webkinz accounts... no wonder you're such a help!
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