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Old 08-16-2009, 04:30 PM   #1
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Exclamation Answered: Help! Glitching Items

So, I haven't been on webkinz in months, and I just realized that every item I placed on a table/side table is glitched and "stuck in the ground?" Does anyone know what I should do or does anyone know a number that I can cotact Ganz? Thanks a lot.
Ozeana is offline Female
Best Answer - Posted by monkeecj
This glitch has affected nearly everyone and there was even a front page story very recently here on WI. Ganz should be working on fixing the glitch, but there is a temporary solution - walk out of a room that has stuck items on a table and then walk back in and they should be in their proper place. However, they will return to being stuck the next time you log into WW. I don't think it is necessary to personally contact Ganz about this problem because I think they are already aware of the issue. You can always fill out the "Stuck Item" form in Customer Service if an item is stuck completely and will not move even when you walk out of the room. Otherwise, the temporary fix should be a good solution for now.
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Old 08-16-2009, 04:34 PM   #2
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Default Re: Help! Glitching Items

This glitch has affected nearly everyone and there was even a front page story very recently here on WI. Ganz should be working on fixing the glitch, but there is a temporary solution - walk out of a room that has stuck items on a table and then walk back in and they should be in their proper place. However, they will return to being stuck the next time you log into WW. I don't think it is necessary to personally contact Ganz about this problem because I think they are already aware of the issue. You can always fill out the "Stuck Item" form in Customer Service if an item is stuck completely and will not move even when you walk out of the room. Otherwise, the temporary fix should be a good solution for now.
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Old 08-16-2009, 04:37 PM   #3
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Default Re: Help! Glitching Items

Ok, thank you very much.
Ozeana is offline Female
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