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Old 03-25-2011, 02:01 PM   #1
Lil Kinz
rangerlove is on a distinguished road

Default Unanswered: HELP!! Getting Fairy High Council Throne Chair

I need help. I collected all 21 stars in Alyssa's Star Challenge. I think I'm supposed to be able to click on the gold-type globe in the middle, which kind of shows the Fairy High Council Throne Chair, to get that prize but whenever I put my mouse over it it won't let me click on it and my mouse just shows up as an arrow on there. What do I do? THANK YOU!!
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Old 03-25-2011, 02:09 PM   #2
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Default Re: HELP!! Getting Fairy High Council Throne Chair

I just checked and I can't click on the center globe to get the throne either. I have had enough stars for a while but just haven't turned them in.
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Old 03-25-2011, 02:09 PM   #3
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Default Re: HELP!! Getting Fairy High Council Throne Chair

Try using a different computer, check your doc to see if it was awarded there, and if none of those suggestions work contact Ganz with your problem maybe they could help you. P.S. I would like to friend you in WW my user is polara10
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Old 03-25-2011, 02:14 PM   #4
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Default Re: HELP!! Getting Fairy High Council Throne Chair

When I got all the stars, I had to log out and back again, then click on the throne in the center. If that doesn't work, I'd give Ganz a call.
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Old 03-25-2011, 02:20 PM   #5
Lil Kinz
rangerlove is on a distinguished road

Default Re: HELP!! Getting Fairy High Council Throne Chair

I tried logging out and in again. Waiting another day and then trying the Star Challenge again. I tried another computer. Still can't get it. I don't know how to contact Ganz. I clicked on their help button on Webkinz and found one of their automated answers to preselected questions and that was where I learned you had to click on that gold globe thingy. How else can you contact them? Thank you
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Old 03-25-2011, 02:23 PM   #6
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Default Re: HELP!! Getting Fairy High Council Throne Chair

Welcome to WI
Sorry to hear your having this problem. Here is a link to contact ganz:

Contact Ganz - Webkinz Insider Wiki

Hope this helps
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Old 03-25-2011, 02:31 PM   #7
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Default Re: HELP!! Getting Fairy High Council Throne Chair

I won the throne too -- I found out I had to click to view all my stars in each area before the throne was put in my dock. Try that. It worked for me.
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Old 03-25-2011, 03:41 PM   #8
Lil Kinz
rangerlove is on a distinguished road

Default Re: HELP!! Getting Fairy High Council Throne Chair

I tried what you suggested and clicked on each of the 21 stars. I still didn't have any luck. At least I know someone got it. Thank you.
rangerlove is offline Female
Old 03-26-2011, 10:41 AM   #9
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Default Re: HELP!! Getting Fairy High Council Throne Chair

I wanted to let you know that today when I played the star challenge I did not find a star, but after her little speech about better luck next time, Alyssa said "congratulations, you have completed ....." and when she was done talking I had the option to click the orb in the center (the cursor changed to a hand) though I didn't do it. I closed the window and when I went back to view my stars I was then no longer able to click the center orb. I don't know if it has always been this way, but it looks like you can only choose to get the throne right after doing the challenge. The good news is, you should be able to get it today without having to call Ganz.
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