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Old 09-27-2008, 01:32 PM   #1
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Default Unanswered: Help! Frozen items in room!

I have two dining room tables placed next to each other and each table has 2 new fall place settings (4 in all). For the first few days, the table looked great, but one day I saw that 2 of the place settings had moved to under one of the tables on the floor. Not only can I not get them off the floor (while in "edit" mode, I can't even click on them and my pet can walk right through them), I can't put anything on the "empty" table becasue I get a message saying "this container is full".

Has anyone had a problem like this, and if so, how do I fix it? Thanks for answering!

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Old 09-27-2008, 02:12 PM   #2
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Default Re: Help! Frozen items in room!

got to webkinz.com and go to contact us and say i have an item stuck in my room.

---------- jmarcinikglsd added 10 Minutes and 48 Seconds later ----------

i mean go to customer service

Last edited by jmarcinikglsd; 09-27-2008 at 02:12 PM.. Reason: Automerged Doublepost
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Old 09-27-2008, 02:48 PM   #3
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Default Re: Help! Frozen items in room!

Log of and on of webkinz again! Sorry this is happen to you!!
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Old 09-27-2008, 07:20 PM   #4
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Default Re: Help! Frozen items in room!

That happens to my placemats all the time. Leave the room and come back in. If the placemats are back on the table, you can now remove them in "Walk" mode. You might have to leave and come back a couple of times before the placemats are back on the table.

Once you get them removed, you will have to remove the table and then put it back, preferably in a different place. If you are really lucky, the placemats won't get stuck again. For me, I'm not lucky and the placemats are always stuck the first time I go into the room. After I leave and come back, they are where they are supposed to be on the table. It's just an annoying glitch I live with because I like the placemats on my tables.

Hope this helps!
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Old 09-27-2008, 07:23 PM   #5
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Default Re: Help! Frozen items in room!

http://customerservice.webkinz.com/cs/us_en/ss.php

Go there and select the proper form.
Simply fill it out and they will fix it for you.
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