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Old 07-14-2011, 02:41 PM   #1
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Question Answered: Help with figurine treasure hunt..

I am new and I hope this is the place I need to ask.

I have been trying to do the treasure hunts on the webkinz newz site, but it keeps telling me that I've already done it. But I haven't. I have 3 accounts and I tried this on one account when they first added the koala hunt, but i kept getting back to the same questions over and over so I quit. But now I go and try it today and it keeps saying I did them, even with the 2 accounts I never entered at all. Is it like this for everyone or did I do something that messed it up for me? I don't even have these figures on my account...
Maybelle504 is offline Female
Best Answer - Posted by 2WebbiesMomz
Did you do the 1st 2 hunts? The koala figure hunt is not active right now-so you can't do it yet. If you already did the leopard and the second one (can't remember the figure), then you're getting the message correctly. If you didn't do them, then it's a glitch. I hope you get this straightened out soon.
Also, welcome to WI! I love seeing new people and hope you enjoy your time here.
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Old 07-14-2011, 02:43 PM   #2
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Default Re: Help with figurine treasure hunt..

Hmm, this sounds like a glitch. Maybe it thinks you're still logged in or something?

First, try clearing your cache. (the link tells you how, there's also a sticky thread at the top of the Somebody Help! Section.) That solves a lot of problems. After that you could try just restarting your computer. After everything else, contact Ganz, they usually can resolve a glitch like this quickly.

Best of luck!
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Old 07-14-2011, 02:47 PM   #3
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Default Re: Help with figurine treasure hunt..

View Post Originally Posted by luv2writeNS
Hmm, this sounds like a glitch. Maybe it thinks you're still logged in or something?

First, try clearing your cache. (the link tells you how, there's also a sticky thread at the top of the Somebody Help! Section.) That solves a lot of problems. After that you could try just restarting your computer. After everything else, contact Ganz, they usually can resolve a glitch like this quickly.

Best of luck!

Ok thanks I will try that. I usually use Google Chrome and then I even tried Firefox and Internet Explorer, but it kept saying the same thing.
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Old 07-14-2011, 02:48 PM   #4
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Default Re: Help with figurine treasure hunt..

This sound like a glitch. I am sorry this is happening to you. Here are my suggestions for you to try.

1. Clear your cache (Click here to find out how)
2. If you have a WKN account and are logged in, log out. If you aren't logged in but have an account log in.
3. Try refreshing the page ( hit F5 on your keyboard)
4. If all else fails call Ganz 1-866-932-5469. They are open Monday to Friday 9 AM to 6 PM Eastern Standard time

Hope this helps and your problem gets resolved
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Old 07-14-2011, 04:10 PM   #5
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Default Re: Help with figurine treasure hunt..

Thanks for the help. I tried to clear the cache and I even used a different laptop, but still I'm told I did the hunt, but i really didn't.
I will try to call tomorrow I guess. I had to call before and they asked for a code even though I had my username and password... I put those codes in a "safe place"... but they are so safe, even from me. I might just have to miss this event.
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Old 07-14-2011, 04:19 PM   #6
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Default Re: Help with figurine treasure hunt..

Did you do the 1st 2 hunts? The koala figure hunt is not active right now-so you can't do it yet. If you already did the leopard and the second one (can't remember the figure), then you're getting the message correctly. If you didn't do them, then it's a glitch. I hope you get this straightened out soon.
Also, welcome to WI! I love seeing new people and hope you enjoy your time here.
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Old 07-14-2011, 04:22 PM   #7
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Default Re: Help with figurine treasure hunt..

Your problem is that there is no koala hunt yet and you probably have played on the current hunt whiich has been going for some time now. They made a mistake about when the koala hunt was to start and now I believe it will not be until the present hunt is over on July 22.
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Old 07-15-2011, 10:51 AM   #8
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Default Re: Help with figurine treasure hunt..

View Post Originally Posted by 2WebbiesMomz
Did you do the 1st 2 hunts? The koala figure hunt is not active right now-so you can't do it yet. If you already did the leopard and the second one (can't remember the figure), then you're getting the message correctly. If you didn't do them, then it's a glitch. I hope you get this straightened out soon.
Also, welcome to WI! I love seeing new people and hope you enjoy your time here.

Oooh ok. So it is broken on their end? not mine? And yes I did do the last 2 figurine hunts. Ok, well that is good to know. I was wondering what I was doing wrong.. I really wanted the figure item that came with this one. I hope it is fixed then so we can all get them. Thanks!
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