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Old 12-22-2010, 01:24 AM   #11
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Default Re: HELP FAST!!

I have talked to customer service and tried to get the Kinzchat plus clubhouse tree on my Asian time zone accounts. I live in the USA, but they will not grant access to my Asian time zone accounts because they said they can't monitor different languages in the clubhouse. I know some people that have kinzchat plus on their European and Asian accounts, but customer service didn't believe me when I told them that. My older Asian account had Kinzchat plus when I first opened the account and then one day the Kinzchat plus tree just disappeared.
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Old 12-22-2010, 06:05 AM   #12
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Default Re: HELP FAST!!

View Post Originally Posted by SnowCrystal
I have talked to customer service and tried to get the Kinzchat plus clubhouse tree on my Asian time zone accounts. I live in the USA, but they will not grant access to my Asian time zone accounts because they said they can't monitor different languages in the clubhouse. I know some people that have kinzchat plus on their European and Asian accounts, but customer service didn't believe me when I told them that. My older Asian account had Kinzchat plus when I first opened the account and then one day the Kinzchat plus tree just disappeared.
Thank you SnowCrystal... That was the info that I was thinking of... I cannot add any more to that...
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Old 12-22-2010, 07:28 AM   #13
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Default Re: HELP FAST!!

View Post Originally Posted by ArkMama
I'll do a little research for you, but it could take me a couple days to get the answer for you...

If anyone has any info on KinzChat Plus in the European countries, that would be helpful.

Or it could be like dancerchick914 said, as well...
Well, thank you very much for doing a research for me!
That means alot, I really appereciate it ArkMama

I can wait a couple of days though, that would be fine.
Let me know when you know something then!

Thanks again.
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Old 12-22-2010, 08:17 AM   #14
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Default Re: HELP FAST!!

Izzeh, if you have an Asian account that may not be made available to you. I have an older Asian account that I can never change to Kinzchat Plus, no matter what I do, so I have just come to accept it as being an account without access. Had it been my only account I may have pursued the issue with Ganz, but it is not, so I just leave it be in the regular chat.
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Old 12-22-2010, 11:09 AM   #15
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Default Re: HELP FAST!!

hmmm... Izzeh, would it be possible for you to open a North American account, selecting English as your primary language? Don't do that yet, though... I only want to know if you might consider doing that...
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Old 12-23-2010, 02:09 PM   #16
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Default Re: HELP FAST!!

Sorry, Izzeh... I was able to get in touch with Ganz...

She said KinzChat+ is currently only available on the North American accounts...

I think those that have this on Asian or European accounts registered at a time when that feature was available....
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