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Old 05-02-2009, 06:49 PM   #1
snoga
Banned
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Default Unanswered: help!!! everything on my account is gone!!

everything is gone!!! i dont know what to do. i had so much stuff on mine!!
what should i do???
the only thing that is not missing are my pets
snoga is offline Male
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Old 05-02-2009, 06:52 PM   #2
HomieWHONKâ„¢ the
Gift Guru
 
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Default Re: help!!! everything on my account is gone!!

Hi snoga

I'm sorry that happened to you Did you try logging in and out again? Sometimes it's just a temporary glitch.
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Old 05-02-2009, 06:55 PM   #3
snoga
Banned
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Default Re: help!!! everything on my account is gone!!

yeah. im hoping its the server. ive tried several times today. one time they came back but i had to get off and when i came back on they were gone again
snoga is offline Male
Old 05-02-2009, 06:55 PM   #4
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Default Re: help!!! everything on my account is gone!!

View Post Originally Posted by snoga
everything is gone!!! i dont know what to do. i had so much stuff on mine!!
what should i do???
the only thing that is not missing are my pets
Try logging out and back in. If not working, try to think if your friends know your password. And second thot is your password numbers or letters? Try to make it safe. I feel bad 4 u. But sometimes, it's a glitch
Dudeness is offline Female
Old 05-02-2009, 06:55 PM   #5
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Default Re: help!!! everything on my account is gone!!

Oh NO!!!!!!!!!!!!!!! Try loging out and in. Try clearing your cache. That this should happen on a week-end and you can't call GANZ till Monday. I will be keeping my fingers crossed for you that you can get it fixed soon.!!!
China is offline Female
Old 05-02-2009, 06:57 PM   #6
Just another
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Default Re: help!!! everything on my account is gone!!

View Post Originally Posted by snoga
yeah. im hoping its the server. ive tried several times today. one time they came back but i had to get off and when i came back on they were gone again
Well since they came back, the good news is that it's most likely a glitch!
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Old 05-02-2009, 06:57 PM   #7
I'm a Littlestripe
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Default Re: help!!! everything on my account is gone!!

That happened to me once. I had like 200 items and I logged out and logged back in. It worked. If it keeps happening, contact Customer Support on Monday. (1-866-WEBKINZ or 1-866-932-5469. Try restarting your computer if that doesn't work. Or changing browsers like Internet Explorer, Mozilla Firefox, Safari. Hope this helps!!
lilpleak is offline Female
Old 05-02-2009, 06:58 PM   #8
marnabear
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Default Re: help!!! everything on my account is gone!!

So sorry, snoga and I hope it is just a glitch. How long was it between the time things were there and the time you noticed things missing? If it was just a short time it must be a glitch because no one could take all your stuff really quickly.

I put a new rug in one of my rooms today and when I went back in there nothing was there but the rug and my two pets sleeping on the floor. Try clearing your cache and maybe switch to a different browser.
marnabear is offline Female
Old 05-02-2009, 06:59 PM   #9
snoga
Banned
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Default Re: help!!! everything on my account is gone!!

OH YEAH!! i do need to restart my computer!! thanks. i will let u know if it works! thanks.
snoga is offline Male
Old 05-02-2009, 07:02 PM   #10
KellanluvsmecuzI'm
Gifted
 
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Default Re: help!!! everything on my account is gone!!

Hello! I'm so terribly sorry this is happening to you. It's probably just a glitch, and you weren't broken into because the items came back once, that's reassuring enough. Like the others said, just log in and out constantly. Try switching color zones too, that may end up helping. Sometimes restarting, but not turning off your computer helps to reset everything.

Another thing you can do is clear your cache. Two ways I know to do this are as follows. One is to log out of WI, it works quite often. Another is to go to "Tools" at the top of your browser below the webadress. Then go to "Internet Options" and under the "General Tab" there is a subcategory called "Browsing History". Hit delete, and then chose what you would like to get rid of. I hope you get it working again! Have a marvelous day!
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