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Old 12-28-2007, 01:38 AM   #11
Delta333
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Default Re: Help-everything is GONE!?

Well, I'm torn. Normaly I would say the account was hacked because the password was changed and that is a rare glitch that I have never seen before, but then again the account was only out of your hands for about ten hours and I'd say someone had hacked they would have to had a massive load of accounts to clear everything off the accounts considering the 3 item gift a day rule but if it was overnight you could have stolen 6 items per account over that time period. But 16 rooms full plus everything else in dock worth something or not goe sounds to me like a glitch.???
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Old 12-28-2007, 07:37 AM   #12
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Default Re: Help-everything is GONE!?

First change your password,then contact Ganz by either e-mailing them or phoning them.Their e-mail is: support@webkinz.com Not sure about the phone number.Good luck!
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Old 12-28-2007, 10:16 AM   #13
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Default Re: Help-everything is GONE!?

1-866-WEB-KINZ
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Old 12-28-2007, 11:20 AM   #14
ooo Hoooo! I'm a
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Default Re: Help-everything is GONE!?

You can only send one package of 3 items to any one person per day. Sooooo....unless the person has tons of accounts, it would seem impossible for someone to clean out 16 rooms of stuff. It must be one of the glitches that the are hopefully tring to fix in this down time. I bet when they get done, all of his stuff will be back.
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Old 12-28-2007, 11:24 AM   #15
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Default Re: Help-everything is GONE!?

I think that maybe you should try logging back in, this has happened to me before and that helped. If that doesn't work, then I'm sorry but it may have been an error from the traffic.
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Old 12-28-2007, 11:29 AM   #16
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Default Re: Help-everything is GONE!?

Just be prepared, and have your code tags available when they call. There has been alot going on, which is the reason why the site has been down for so long. Keep your patience near by also until the site is back up, I don't thinks Customer Support can do much to help right now. Best of luck, and please post again to let us know how it turns out!
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Old 12-28-2007, 11:45 AM   #17
hannahlea02 & si
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Default Re: Help-everything is GONE!?

View Post Originally Posted by pooirs12
Hi, I see that your word is starred out, please remember that there are some younger users on here so you need to watch your language. I'm sorry, call Ganz, they might help.
You might be too young to realize, but she was watching her language. That's why she didn't spell the word out. No need to respond to her post just to say something negative. Your other comment doesn't help either because she already said she emailed Ganz.
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Old 12-28-2007, 11:52 AM   #18
here?what?when?why
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Default Re: Help-everything is GONE!?

View Post Originally Posted by thecowgurl
I seriously doubt anyone has taken your things....other than Ganz. They suffer from serious programming issues. Why else would anyone take down a site during production hours with no notice whatsoever? For a company that is so against cheating, they seem to have no remorse for doing it to us whenever they feel like it. Bah humbug.

this is wrong..you cannot blame WW for reprogramming the updates..they do it weekly for our enjoyment and update regularly..we all know this..they are also filled with servers like us holding up traffic ;volumes of us got new webkinz pets for the holidays and we are all trying to get on..monator the timeing..and the traffic will decrease in time

Remember on thursdays/fridays WW puts new surveys in and the fun begins.. relax and enjoy while waiting
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Old 12-28-2007, 12:40 PM   #19
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Default Re: Help-everything is GONE!?

View Post Originally Posted by Tinker24BELL
this is wrong..you cannot blame WW for reprogramming the updates..they do it weekly for our enjoyment and update regularly..we all know this..they are also filled with servers like us holding up traffic ;volumes of us got new webkinz pets for the holidays and we are all trying to get on..monator the timeing..and the traffic will decrease in time

Remember on thursdays/fridays WW puts new surveys in and the fun begins.. relax and enjoy while waiting
You're kidding right?
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Old 12-28-2007, 03:13 PM   #20
katiew242
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Default Re: Help-everything is GONE!?

The same thing happened to me once. I logged in and everything was gone. I logged in later that day and everything was back to normal. I think it was just a glitch.
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