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My son added a few webkinz on xmas day. The next day he went to sign on and his password was changed and then when ge got signed on ALL of his stuff was gone. Like 16 rooms worth of stuff. Does this happen alot? He was devastated. I am p****d!! I assume there is nothing we can do. Just wanted to see if this has happened to others.
Did he share his password information with anyone. Alot of times thats how this happens. Someone gets the password and goes in and takes things.
but 16 rooms at one time seems really strange. I would contact webkinz and ask ofr help.
A lot of times if you tell someone your password they will steal your account. hopefully you kept his code and can change the password back. when, you click log in, click forgot your password and enter in your code to change it.
He had changed his password that day and was online until 9pm. He didn't talk to any of his friends on Xmas so there is no way for anyone to know his password. Then when he signed on the next morning at 7am everything was gone. I have a phone call and an email out to Ganz so we'll see what they say. I am just very annoyed because it was ALOT of stuff. I mean if it were just a few things I wouldn't be bothered by it, but everything?!? Thanks for the input.
I seriously doubt anyone has taken your things....other than Ganz. They suffer from serious programming issues. Why else would anyone take down a site during production hours with no notice whatsoever? For a company that is so against cheating, they seem to have no remorse for doing it to us whenever they feel like it. Bah humbug.
Ah, I'm sorry for your loss.
If some actually went onto your son's account and stole everything, I doubt you will be much back. However, if it was just Ganz with all the glitches and lagging thats been happening, I'd just wait until the update and see if everything's back, and if not, try contacting Ganz.
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