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Old 08-27-2008, 08:56 AM   #1
kitsissy
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Question Unanswered: Help, Everything disappeared?

I was just in the academy with one of my pets and signed up for language class. When I did it took me back to the newspaper, failed my class, and took away all my dock items (over 500). What do I do? Will I get it back? Has this happened to anyone else? I'm freaking out! I don't know what to do! Any insight would be appreciated. I think I may try to log out and then back in and see what happens...Thanks in advance...I love you guys!

I just logged out and then back in and that worked for my dock, but I still failed my class...oh well tomorrows another day.

Last edited by kitsissy; 08-27-2008 at 09:01 AM.. Reason: Fixed part of problem I was having.
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Old 08-27-2008, 10:02 AM   #2
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Default Re: Help, Everything disappeared?

There is nothing more scary than watching your whole dock disappear!!! I've had it happen several times and sometimes the stuff is "there" but you can't see it, so if you hover over an item it says the name of it. Anyway, the Academy is MESSED UP lately, like the Agility class is always level 1 no matter what level you're on, etc. If it happens again, I would try a different class. Good luck and thanks for the nice positive attitude!!!
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Old 08-27-2008, 10:12 AM   #3
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Talking Re: Help, Everything disappeared?

no it has never happen to me, but just write to ganz and in maybe a day it should be fixed!! =]
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Old 08-27-2008, 10:23 AM   #4
GammaYaYa
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Default Re: Help, Everything disappeared?

That's really scary to lose all your dock items. Usually, just logging back in will get everything back, but not always. I've lost some terrific items that way--some POM items even. Another way I lose items and don't get them back is when I purchase things from the W Shop. When I click "Buy," I get kicked out of Webkinz world, and when I log back in sometimes all my money for the purchases has been taken and only a few items are in my dock. Does this ever happen to anyone else? It happened all the time when Ganz was having such a difficult time in January, but it still happens occasionally to me. Sorry that happened to you though.
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Old 08-27-2008, 10:47 AM   #5
biggermomma
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Default Re: Help, Everything disappeared?

I had the same problem today with the Intelligence test that you did (took my money, wouldn't let me play, removed all the items from my dock). As with you, I got all the items back from my deck when I closed out and came back into Webkinz World but, also like you, I failed the class. This happened to two of my pets and I would hazard a quess that this is a widespread problem across WW.

A related issue (i think) is one with agility, but one that people have probably not been complaining about (including myself) because it has been in our favor. When taking the class, one goes directly to the introduction to the game, and then to the level 1 of agility. And when you pass the class (which most should be able to do), you get awarded at the level that you're actually at. (So I'm at level 6 agility which has been hard for me, but I have played at level 1, which is great!)

However, I think both issues are related to a maintenance deal Ganz had last week and both need to be fixed NOW.

Hope this helps - I'm sending an email to service.
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Old 08-27-2008, 11:52 AM   #6
kitsissy
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Default Re: Help, Everything disappeared?

I'm sorry you have lost items. I was glad that when I logged out and back in they were all back. I would be heart broken if my things turned out to be permanently gone. I hope that someday soon all that you have lost will magically reappear. Good luck!

---------- kitsissy added 3 Minutes and 27 Seconds later ----------

No, there was nothing there at all, not even blank boxes I could roll over.

Last edited by kitsissy; 08-27-2008 at 11:52 AM.. Reason: Automerged Doublepost
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Old 08-27-2008, 12:00 PM   #7
SunnyGal10
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Default Re: Help, Everything disappeared?

Hey, that happened to me once. I was getting ready to go to the trading room, when i had to log out for a second. I logged back on, and all my exclusive and rare pet items were gone! I sent several angry emails to ganz, but i never got my stuff back!!!!!!! Sorry! IDK if this helps you or not!
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