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Old 10-06-2008, 11:42 PM   #1
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Default Unanswered: Help! Entered pet code for name

I was having problems with losing computer connection. When it came back up it was on the name page and I thought it was asking for the code again. They accepted the code for the name which I do not understand since I have had problems with simple names being rejected. I sent a e-mail, but if this does not work any suggestions?
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Old 10-06-2008, 11:48 PM   #2
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Default Re: Help! Entered pet code for name

I heard that calling Ganz on the phone is more effective than email.

I heard that with naming, they have combinations of letters that aren't allowed. So as long as you don't have the combination of letters listed, you can name your pet whatever you like.

I'm so sorry that happened! They should fix that for you, because during the adoption process Ms Birdie says, "keep your code very secret!" and having your pet named that code isn't keeping it secret.

Give them a call. I hope they're able to change it for you!
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Old 10-06-2008, 11:53 PM   #3
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Default Re: Help! Entered pet code for name

call them that seems to be the only way to get anything back the right way.
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Old 10-07-2008, 12:32 AM   #4
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Default Re: Help! Entered pet code for name

I think you should call them, but so sorry!
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Old 10-07-2008, 12:44 AM   #5
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Default Re: Help! Entered pet code for name

Ganz stopped accepting emails... sorry... so you might have to call them. Try to find redbears thread on naming, it gives a list of unallowed name combinations.
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Old 10-07-2008, 02:39 AM   #6
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Default Re: Help! Entered pet code for name

No one can see your pet's whole name anyway. It is always shortened to 3 letters. If anything, use another pet to play with when it comes to names that show. The clubhouse is an example... the whole name shows so use different pet when you venture there. Let me double check to see what others can see on your MY PAGE.

---------- Azriel added 1 Minutes and 52 Seconds later ----------

You can see the whole name on MY PAGE as well but all you have to do is NOT place that pet on the page, select a different pet.

Last edited by Azriel; 10-07-2008 at 02:39 AM.. Reason: Automerged Doublepost
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Old 10-07-2008, 03:21 AM   #7
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Default Re: Help! Entered pet code for name

Call Ganz. Stay Away from the club house and tornerment areas. Call Ganz. Let them know.When you call press 0 and leave a voicemail. Then they will call you back. Talk to them about what you have done. tell them that it is not safe and people can hack on. They should fix it, If they don't then don't take your pet out anywhere. People can still see it. Sorry This happend. I hope you get it fixed

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Old 10-07-2008, 05:33 AM   #8
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Default Re: Help! Entered pet code for name

If you call them, they can fix it since you entered your code in the name area...


They aren't going to make someone keep their secret code the pet name.. just don't take that pet into the clubhouse or tournaments until they fix it..

I had a pets name changed 2 times... once for spelling and once because my son wanted it named something they wouldn't allow at that time.. Now they do. So they were changed
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Old 10-07-2008, 07:08 AM   #9
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Default Re: Help! Entered pet code for name

I had the same thing happen when I adopted the bat. At the time Ganz accepted email and the issue was resolved very quickly, but the code still appears on his Pet Bio. At least I can take him into the public areas now and not worry about the code appearing on My Page.

Until your issue is resolved you may wish to hide the widgets on your My Page that list your pets, and don't play with that pet in the Clubhouse until the name is changed to something that doesn't share the code.

Good luck!
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Old 10-08-2008, 10:38 AM   #10
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Default Re: Help! Entered pet code for name

Thank You, to everyone. I will try calling them. I appriciate the help.
Grandaughter444 is offline Female
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