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Old 07-30-2008, 11:51 AM   #1
raebear10
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Default Unanswered: Help! E-Store trouble!

HELP! I just went on to the estore and bought the grey wolf and the knight's armor. I got the code for the armor but not the grey wolf. I went to customer service but they said they would get back to me within 48 hours. Anyone have any advice?
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Old 07-30-2008, 11:53 AM   #2
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Default Re: Help! E-Store trouble!

Huh I got my Grey Wolf code? When I bot her last week? Weird sorry I have no better advice other than what you did go to Customer Service did You check your E mail?
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Old 07-30-2008, 11:55 AM   #3
weatherkari~~karik95
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Default Re: Help! E-Store trouble!

Just wait, I suppose, like they say.
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Old 07-30-2008, 12:01 PM   #4
raebear10
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Default Re: Help! E-Store trouble!

View Post Originally Posted by mariahgirl97
Huh I got my Grey Wolf code? When I bot her last week? Weird sorry I have no better advice other than what you did go to Customer Service did You check your E mail?
Yes, I checked my e-mail. It told me my Knight's Suit of Armor code but not my Grey Wolf's code.
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Old 07-30-2008, 12:02 PM   #5
ow I'm a
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Did you already pay? If not try buying a new grey wolf if you did call ganz or e-mail them! I hope this helps! :ccat:

Last edited by acegirl906; 07-30-2008 at 12:20 PM..
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Old 07-30-2008, 12:33 PM   #6
raebear10
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Default Re: Help! E-Store trouble!

View Post Originally Posted by acegirl906
Did you already pay? If not try buying a new grey wolf if you did call ganz or e-mail them! I hope this helps!
Yes,I already paid. I might just do that!

---------- raebear10 added 23 Minutes and 23 Seconds later ----------

Thanks everybody, for your help. I just got a phone call FROM Ganz! They explained that they would credit me the cost of the grey wolf and I should buy it again and all should be well.

Hat's off to a GREAT Ganz experience!

Last edited by raebear10; 07-30-2008 at 12:33 PM.. Reason: Automerged Doublepost
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Old 07-30-2008, 01:41 PM   #7
Never To Old For
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Default Re: Help! E-Store trouble!

Congratulations on getting the wolf!

They really fixed that for you fast.

I got one last Wednesday. It's really cute.
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Old 07-30-2008, 01:49 PM   #8
chippychips
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Default Re: Help! E-Store trouble!

Did you pay the right amount of cash? Maybe there is a glitch, if you don't get your code, you should contact the eStore soon!

---------- chippychips added 0 Minutes and 46 Seconds later ----------

Oh nevermind, I just noticed that you've already solved it! Congratulations!

Last edited by chippychips; 07-30-2008 at 01:49 PM.. Reason: Automerged Doublepost
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Old 07-30-2008, 01:51 PM   #9
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Default Re: Help! E-Store trouble!

congratz on the solve and the call =]]
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Old 07-30-2008, 02:15 PM   #10
klij
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Default Re: Help! E-Store trouble!

You should call webkinz help place. My friend called and she got help right away. they call her back and guided her through the whole problem. I think you should try that. I hope that helps!
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