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-   -   Help! E-Store trouble! (http://www.webkinzinsider.com/forum/somebody-help-165/help-e-store-trouble-357247/)

raebear1007-30-2008 11:51 AM

Help! E-Store trouble!
 
HELP! I just went on to the estore and bought the grey wolf and the knight's armor. I got the code for the armor but not the grey wolf. I went to customer service but they said they would get back to me within 48 hours. Anyone have any advice?

mariahgirl9707-30-2008 11:53 AM

Re: Help! E-Store trouble!
 
Huh I got my Grey Wolf code? When I bot her last week? Weird sorry I have no better advice other than what you did go to Customer Service did You check your E mail?

karik07-30-2008 11:55 AM

Re: Help! E-Store trouble!
 
Just wait, I suppose, like they say.

raebear1007-30-2008 12:01 PM

Re: Help! E-Store trouble!
 
Quote:

Originally Posted by mariahgirl97 (Post 9421274)
Huh I got my Grey Wolf code? When I bot her last week? Weird sorry I have no better advice other than what you did go to Customer Service did You check your E mail?

Yes, I checked my e-mail. It told me my Knight's Suit of Armor code but not my Grey Wolf's code.:(

acegirl90607-30-2008 12:02 PM

:w:Did you already pay? If not try buying a new grey wolf if you did call ganz or e-mail them! I hope this helps! :):):):):):):ac::bc::bwc::ccat::cc::gwc::grwc::hima::lovecat::pc::pwcat::siam::w:

raebear1007-30-2008 12:33 PM

Re: Help! E-Store trouble!
 
Quote:

Originally Posted by acegirl906 (Post 9421536)
Did you already pay? If not try buying a new grey wolf if you did call ganz or e-mail them! I hope this helps! :):):):):):)

Yes,I already paid. I might just do that!

---------- raebear10 added 23 Minutes and 23 Seconds later ----------

Thanks everybody, for your help. I just got a phone call FROM Ganz! They explained that they would credit me the cost of the grey wolf and I should buy it again and all should be well.

Hat's off to a GREAT Ganz experience!

Collie Lover07-30-2008 01:41 PM

Re: Help! E-Store trouble!
 
Congratulations on getting the wolf!

They really fixed that for you fast.

I got one last Wednesday. It's really cute.

chippychips07-30-2008 01:49 PM

Re: Help! E-Store trouble!
 
Did you pay the right amount of cash? Maybe there is a glitch, if you don't get your code, you should contact the eStore soon!

---------- chippychips added 0 Minutes and 46 Seconds later ----------

Oh nevermind, I just noticed that you've already solved it! Congratulations!

kalliekokoa07-30-2008 01:51 PM

Re: Help! E-Store trouble!
 
congratz on the solve and the call =]]

TotallyTaffy07-30-2008 02:15 PM

Re: Help! E-Store trouble!
 
You should call webkinz help place. My friend called and she got help right away. they call her back and guided her through the whole problem. I think you should try that. I hope that helps! :)


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